AddressJob Description:
Job Title: Room Division Manager
Function: Operations
Location: Lonavala
Primary Purpose
In this position, your duties would include working closely with executive housekeeper and the front office throughout the day to ensure the hotel guests are well cared for, as well as resolving any customer complaints that may arise.
Major accountabilities of position (4-6 major accountabilities)
1. Should possess strong management and leadership capabilities to function well in this position.
2. Should have excellent time management, Critical thinking, coordination, problem solving, observation, social awareness and persuasion skills.
3. Ability to give clear, concise instructions. Should have proactive work style and ability to work under pressure to achieve customer satisfaction levels.
4. Should have excellent interpersonal skills such as oral and written communications.
Duties and Responsibilities
Should able to manage 24/7 operations of the front desk, reservations, concierge, the phones and the night managers.
Should able to spot check rooms to verify the hotels standards are being met, authorize the schedules for the entire staff, manage the expenditures and budgets to make sure they are being maintained.
Is responsible to see to the comfort and safety of every guest that visits the hotel.
Is responsible to hire competent staff and make sure they are trained to care for the guests in the way that is expected.
Work relations (context - main interfaces - functional report)
1. Reports directly to Managing Director.
2. Interfaces strongly with all functional / department heads and employees.
Key figures - provide key data of the job e.g. budget, number of reports etc
1. Resort Revenue
2. Costing
3. Guest Satisfaction Ratings
Key success factors - how is the success in the position measured
1. Budgets Vs Actuals - (Figures/% to be discussed)
a. .……………..
b. ….……………
2. Guest Satisfaction Scores - (Figures/% to be discussed)
3. Employee Satisfaction Scores - (Figures/% to be discussed)
Skills, experience and qualifications required for the job
Bachelor’s degree preferred (ideally in hospitality) with atleast 5 years of previous experience in good five star hotels specialising in Guest relations / Housekeeping / Basic Maintenance /Front Office and F&B Service.
Excellent written and verbal communication and interpersonal skills in English and local language.
