Reservations Supervisor

Job Description
• Proficient in English (verbal & written) essential and consistently offer professional, friendly and engaging service.
• Book and enter room reservation requests using the Property Management System.
• Enter rooming lists while ensuring accuracy, as required.
• Update reservations ensuring a flawless check in and check out process.
• Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities.
• Liaise with Sales and other departments as required.
• Answer telephone and email inquiries in a timely manner.
• Assist guests regarding hotel facilities in an informative and helpful way.
• Follow department policies, procedures and service standards.
• Follow all safety policies.
• To monitor Reservations calls.
• Liaise with Reservations Director for inventory.
• Process reservations by mail, telephone, e-mail, fax and Trust System.
• Process reservations from sales offices, other hotel departments and travel agents.
• Knowledge of available room types, as well their location and layout.
• Knowledge the selling status, rates and benefits of all packages.
• Knowledge of hotel facilities.
• Handling guest special requests, preferred room type, offering smoking or non-smoking room.
• Offering Hotel Policies: children policy, cancellation and modification policy check in & check out time policy, guarantee policy.
• Communicate with other departments for VIP guests & groups, or any special requests to be arranged by other departments.
• Co-ordinate airport pickups and other transportation or excursion requests.
• Knowledge of contracted policies with other companies.
• Reporting to the Reservation Director for all reservation requests, or any new information should be known.
• Handling reservation filing procedures.
• Prepare daily reservation file, to be delivered to the Front Desk.
• Prepare needed reports for monthly forecasting.
• Prepare needed monthly run down reports, to follow up the definite & tentative future business with Travel Agents and any other reservation channel.
• Follow up on the CRS system and any other OTA s system (Rating, opening and closing the dates, rates & room types).
• Follow up on the fully booked dates and over booked dates.
• Follow up on reservations agent daily work.
• Up selling individual & group requests.
• Handle groups rooming list with timing, rating and payment method.
• Reporting to the Assistant, Revenue Manager for any difficult situation.
• Shares knowledge and skills with other colleagues.
• Other duties as assigned.
Qualifications
• A strong focus on customer service.
• Prior experience in 5 stars hotel in reservation.
• Excellent communication skills: fluency in English is required, can understand and fluently speak in Arabic.
• Be able to work shifts, weekends and public holidays.

Desired Candidate Profile

Education:
Any Graduation()
Gender:
nm
Nationality:
Any Nationality