Reservations Executive

ABOUT RADISSON HOTEL GROUP We are one of the world’s largest and most dynamic hotel groups, recognised as 3rd Best Employer in Travel & Leisure Industry by Forbes. With nine distinctive brands and operating more than 1,600 hotels (with some under development) worldwide, we at Radisson are committed to be the company of choice for our guests, owners and talent. AREAS OF RESPONSIBILITY Increases APAC system contribution to revenue, sales per hour and room night production to achieve theatre goals and objectives. S/he will be supporting Manager of Distribution Services APAC through creation and implementation reports and following best practice and data management of new and existing hotels and 3rd party partners. S/he will be the key contact for any data authenticity related requirement for hotel distribution and has to ensure data quality in all distribution/reservations systems Educates hotels on effective utilization and maximum usage of Radisson Hotel Groups Worldwide network, applications and databases Maintains understanding of all distribution platforms available Ensures effective, quality databases to increase South Asia profits Directly responsible for ensuring accurate and timely updates to all distribution channels to increase sales and consumer knowledge of product offerings Creating, maintaining and distributing reports and analytics Conducts Quality analysis audit as needed and makes recommendations for improvement Participates in bi-monthly conference calls with representatives of key OTA partners and list recommendations to improve revenue for South Asia hotels Ensuring commercial excellence for every distribution system across all units in the region Regular audits of existing property data Ensuring revenue management KPIs are met Provides coaching to staff and hotels on how to maximize revenue through all channels Analyzes reports, as needed, and consults hotels on how to improve business based on trends and results achieved. Research’s hotel commercial team concerns and provides timely information to resolve issues Coaches and trains new hotel staff on products to maximize effectiveness and profitability Educates hotels on opportunities available via the various distribution channels and increases participation in available programs where appropriate Evaluating effectiveness of the processes and trainings imparted Responsible for onboarding hotels, within established deadlines following set procedures, insuring all channels are live. Supports pilot hotel enrolment, rate set up and resolves connectivity issues Supports Director Online Distribution to resolve rate parity or connectivity issues Establishes and maintains effective working relationships with all internal/external customers Provides 1st and 2nd level Help Desk support for all Distribution Channels Understands the expectations of hotel, travel agent customers and end consumers Conducts follow-up to ensure expectations are achieved Provides timely resolution to customer concerns Keeps management informed of critical issues and fosters effective working relationships with constituents Responsible for special projects and other duties as assigned Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so prompt corrective action can be taken when appropriate Projects a favorable image of RHG, South Asia in the community at all times and with all internal/external customers. Maintains a positive working relationship with all other company employees in order to foster and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity, and efficiency. Performs all duties in a timely and efficient manner following established company policy, and at all times projects a favorable image of RHG Performs other duties as requested MINIMUM EXPERIENCE In depth knowledge of CRS environments in general (EMMA CRS Audit & Training), booking channels and travel industry. Bachelor’s degree required or Equivalent work experience Reservations experience in hotels would be a must Knowledge of Opera PMS, MS Excel and presentation skills are a must. Experience in automating work flows in MS Excel would be given preference. Experience in working with multiple CRS technologies and hotel technologies is an added advantage. Excellent written and oral communication skills including peer and upper management level Highly self-motivated; takes initiative; proactive; anticipates situations; identifies and addresses issues; accountable; has strong sense of urgency and attention to detail Strong organizational skills Proficiency in Microsoft Office