Address Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
Learn more about our culture and how we make our employees happier through
The Sprinklr Way
. Job Description
You will be working as a part of Sprinklr Analytics & Insights team where you will be responsible for analyzing data sets from the Sprinklr platform to infer actionable insights, provide recommendations, thereby aiding decision making for the various departments of the customers, ranging from marketing, brand, product, customer service, R&D to corporate communications. Ultimate success in this role goes beyond data-related activities and delivers the “so what” that drives decisions and real business impact. We are looking for someone who is excited about seeing the bigger picture and likes to connect the dots through data.
- Identify, comprehend and document customers' requirements to define, analyze and implement an end-to-end solution.
- Owning deliverables and client communication for the assigned customers, helping synthesize data and analysis into impactful, action-orientated reports for the stakeholders:
o Provide qualitative and quantitative analysis and insights to inform business, marketing and brand strategies
o Identify opportunities for increased efficiency and provide subject matter expertise on best fit across message, media & channel
o Communicate the key findings and insights to senior stakeholders and peers, both conversationally and in formal presentation style
- Keeping an eye on the media space around the globe to gain knowledge around latest social media trends
- Assist in conceptualizing new analysis frameworks, and effective mechanisms for highlighting prime metrics and key performance indicators
Competencies for this role Experience
- 3 to 5 years experience overall in customer insights/analytics roles
- Client facing experience is a must
- Experience with proven competency in data analytics tools and methodologies, ability to collate, harmonize and visualize data and present the statistical merit in a business case
- In-depth knowledge of customer journey, journey maps, drivers of experience at large scale
- Excellent written and verbal communication skills, articulation skills and a compelling executive presence
- Experience in designing Microsoft Powerpoint presentation is required and expertise in graphic design is an added advantage
- Experience in working with or for social media management software/platforms is an added advantage
Location
Gurgaon, India
Education
Postgraduate degree of MBA or equivalent in Marketing from Tier 1 or 2 colleges is a must. Graduation in STEM is an added advantage
Industry
- Management consulting
- Analytics firms
Employment Type
Full-time
Job Functions
- Marketing Research
- Insights & Analytics in marketing domain
Who We are: At a time when consumers are connected and empowered like never before, Sprinklr is helping the world's largest brands provide amazing experiences at every turn. Sprinklr offers a set of powerful social capabilities that allow our clients to reach, engage, and listen to customers across 24 social channels. We empower entire organizations to work together across social, marketing, advertising, research, and customer care to manage customer experience at scale. Most excitingly, Sprinklr works with 50% of the Fortune 500 and nine of the world's 10 most valued brands, including P&G, Microsoft, McDonald's, Nestle, Nike, Shell, Samsung, and Visa.
At Sprinklr, we're customer obsessed, treat one another like family, and take extreme pride in who we are and what we're building. It is core to who we are as a company.
Meet the Team:
Leading enterprises often fail to isolate the answer to their key problem statements from the pool of data obtained from social and traditional media. The Sprinklr Analytics & Insights team has been positioned to align their capabilities in order to resolve such business challenges. The team hails from diverse backgrounds and brings a set of rich experience with natural inclination towards social media with a thorough understanding of the social tone, content and strategy of the brand.
Why You'll Love Sprinklr: We offer a flexible work environment, unlimited vacation, and generous pay and benefits packages. While we have some amazing perks, at the end of the day, Sprinklrites are here for the opportunity to grow, learn, and affect the industry with incredible ingenuity.
- We focus on our mission: We believe social technology is the future of customer-brand relations across all departments, and we seek to make each of those experiences excellent at every touchpoint.
- We invest in our people - Sprinklrites passionately, genuinely care about seeing one another succeed in making an impact on the industry. We pride ourselves on having an honest, open environment and a supportive culture where we can take risks together
- We believe in our product - Sprinklr is the most complete enterprise social technology in the world, and we're not just saying that Forrester Wave said it for us! As such, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
Why you'll love Sprinklr: We’re committed to creating the kind of culture where you feel like you belong, are happier today than yesterday, and your contributions matter. At Sprinklr, our goal is to treat everyone like family and passionately, genuinely care. For full-time employees, we offer flexible paid time off and paid parental leave, medical plans, dental and vision plans, life insurance, 401(k) savings plans, employee stock options, gym and wellness discounts, Plum benefits, Lifemart discounts, and paid time off to invest in learning and career development.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgement-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
Sprinklr is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodations, please let us know by filling out this
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