AddressPosition Overview:.
- The Product Operations Manager is pivotal in creating a seamless link between product development, customer success, technology, and business operations within the e-commerce industry.
- This role involves enhancing operational processes, managing project timelines, and resolving issues or bugs efficiently to ensure the successful implementation and delivery of products.
Key Responsibilities:.
- Engage in proactive collaboration with cross-functional teams, including product management, engineering, marketing, and customer support, to spearhead product development initiatives.
- Formulate and refine business processes and standard operating procedures (SOPs) tailored to the e-commerce domain.
- Lead and motivate a team of executives to identify and mitigate bottlenecks in the product/engineering development cycle, enhancing both efficiency and output.
- Utilize data analysis and metrics to monitor progress and pinpoint opportunities for improvement.
- Coordinate effectively with stakeholders to prioritize tasks and manage resource allocation efficiently.
- Facilitate the introduction and integration of new products and features, ensuring a smooth transition and widespread adoption.
- Establish and monitor performance targets for teams and individual contributors.
- Take ownership of and devise strategies for achieving the team's objectives.
- Continuously reassess and refine operational processes to foster innovation and scalability within the e-commerce environment.
Requirements:.
- A Bachelor's degree in Business Administration, Operations Management, or a related discipline.
- Between 6 to 8 years of comprehensive experience, including 3 to 4 years in a leadership capacity in application support, project management, or a comparable role within the e-commerce sector.
- Demonstrated analytical prowess, with a keen ability to derive meaningful insights from data and implement actionable solutions.
- Outstanding communication and interpersonal skills, with a proven record of effective collaboration across diverse teams.
- A history of facilitating process enhancements and boosting operational efficiency.
- Previous exposure to an Agile development framework is considered advantageous.
- This role represents a unique opportunity to contribute to the growth and success of our dynamic e-commerce operations, driving product excellence and operational innovation.
If you possess a blend of leadership, technical proficiency, and a strategic mindset, we invite you to apply.
