Product Management - Payment Compliance

Location Details:Remote, India

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.

This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings.

Join Our Team

We are seeking a Program Manager for Payment Compliance to oversee compliance within the GoDaddy Commerce Division! This role is crucial as we grow our services and develop new solutions for our merchants. Collaborate with Product, Engineering, Risk, Legal, and Operations teams to guarantee adherence to card scheme and payment network rules, staying informed of any changes and adhering to industry standards in the Payments sector.

What you'll get to do...

• Payment Compliance Strategy: Develop and implement a detailed strategy covering all payment certifications (L1, L2, L3, and TQM) and incorporating policies, rules, and regulations of various payment networks (Visa, MasterCard, American Express, Discover, Interac, JCB, Unionpay, Bancomat, etc.), along with assessments for possible violations and their consequences, translating them into clear requirements
• Certification Process Management: Own the certification process (L1, L2, L3, TQM) for all payment terminals, payment schemes and acquirers. Coordinate with development teams, vendors, to implement required features, conduct testing, and submit certification documentation
• Vendor Management: Lead all aspects of relationships with third-party terminal vendors and payment acquirers to ensure alignment with compliance standards, Coordinate with vendors and acquirers for necessary documentation, oversee testing processes, and timely updates and renewals of certifications
• Testing Coordination: Coordinate testing efforts across multiple teams, track test results, and ensure timely resolution of any issues or failures identified during testing
• Manage Compliance Programs: Take ownership of compliance programs for new features and initiatives from inception to launch, collaborating Engineering teams they meet regulatory standards
• Compliance Monitoring and Reporting: Supervise the status of certifications for all terminals and payment processors, including tracking expiration dates and ensuring timely renewals. Provide regular reports to management on compliance status, risks, and issues
• Serve as Liaison: Serve as the main contact for all compliance matters within the organisation, encouraging teamwork and communication between different teams to successfully meet compliance goals
• Regulatory Compliance: Stay up-to-date with changes in payment industry regulations and standards, ensuring compliance with relevant requirements. Update processes and procedures as needed to address regulatory changes and industry standard processes
• Cross-Functional Collaboration: Work closely with internal teams, vendors, schemes, payment acquirers, and processors to ensure everyone is aligned with compliance requirements and priorities. Also, advocate for vital resources and support to achieve compliance goals among all stakeholders
• Risk Management: Identify and mitigate potential risks related to Payment Compliance, including certification violations, certification delays, and non-compliance penalties. Develop strategies to minimise risks and ensure ongoing compliance with regulatory and industry standards

Your experience should include …

• 7+ years of experience in payments compliance management, project management, payments technology, or regulatory affairs
• 5+ years experience with an eCommerce merchant/marketplace specifically in In-Person and eCommerce Payment areas
• Strong knowledge of payment specifications (EMV L1, EMV L2, CL L2s, L3, TQM, etc.), payment flows, money movement across credit card, alternate payments, bank transfers, etc.

You might also have…

• Knowledge of various collaboration tools such as JIRA, Confluence, Arena, etc
• Creative problem-solving skills and ability to optimally communicate and translate feedback, needs, and solutions

We've got your back... We offer a range of benefits that may include paid time off, retirement savings (e.g., 401k, pension schemes), incentive eligibility, equity grants, participation in an employee stock purchase plan, and other family-friendly benefits including parental leave. GoDaddy’s benefits vary based on individual role and location and can be reviewed in more detail during the interview process.

We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way.

About us... GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us.

At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that’s not enough to build true equity and belonging in our communities. That’s why we priorities integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It’s the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page.

GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.Refer to our fullEEO policy.

Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to myrecruiter@godaddy.com.

GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.