Address Address: GHATKOPAR- W MUMBAI MH 400086 (candidates needs from Mumbai only) […]
1. Developing call centers' education materials, such as digital presentations, how-to […]
2. Preparing procedures and policies and appropriate agent conduct.
3. Scheduling and conducting training sessions on various call center topics to prepare […]
4. Training experienced employees on new or updated call center procedures to […]
5. Observing the daily operations of call center employees and identifying any areas of […]
6. Liaising with other departments to conduct on-the-job coaching.
7. Measuring the effectiveness...
