AddressWith a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world&rsquos biggest brands&mdashand we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We&rsquore harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we&rsquore calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better.
Inviting applications for the role of Process Developer -Technical Sales & Customer Service (Predominant)
Responsibilities
. Help customers establish and enhance their online presence
. provide web-based technical support, product information, first-rate customer service and selling products and services as per customer needs.
. Need to interact with customers over chat and handle escalation chats
. Drive Team performance
. Consult, recommend and enable the right online service strategies to help partners and their end customers with business needs
. Handle the escalation chats
. De-escalate as needed and escalate by identifying the trigger
. Upskill and coach team on the product issues
Qualifications we seek in you!
Minimum qualifications
. Graduates - Any graduate with Computer knowledge preferred B.Tech. (Computers), B.Sc. (Computer Science), B.Sc. (IT)
. Experience of Technical Support (Voice + Chat + Messaging) in a BPO
. Experience in Technical Support and Sales or Upselling
. Must possess knowledge of Email Clients & Basics of Internet Technology (Websites, Domains, Browsers, and Security etc.)
. Typing Skills - Minimum 30-40 WPM with 80% Accuracy
. Experience in selling and servicing technology products or services to small business and consumers is a strong plus
. Good in Hosting Knowledge
Preferred qualifications
. Ability to analyses and make tradeoffs to optimize return on program investments.
. Fosters a positive and effective working relationship with internal stakeholders as well as with external agencies, event partners and media channels.
. Collaborative, excellent communicator, strategic thinker, with a track record of delivering.
. Ability to sell on chat
. Ability to consult and understand the customer&rsquos business need and suggest the product
. Generate the urgency & need to sell the right product to the customer
. Willing to work in 6 days working environment with rotational shift
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Skills: Technical Support, Upselling, Voice, email clients , Selling, Chat, internet technology , Messaging
Experience: 0.00-2.00 Years
