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Form of workWith a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.
Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.
Welcome to the relentless pursuit of better.
Inviting applications for the role of Process Associate-Developer Support Engineering!
The Developer Support Engineering (DSE) team ensures global support.
coverage to our software developer’s community, coding and maintaining applications.
and databases. The team comes from a variety of Information Technology backgrounds,
from entrepreneurs to full stack developers. Although our backgrounds are different, we
all have one thing in common, the desire to help the software developer’s community all.
around the world through the software development of innovative new tools, which help.
make engaging with external developers a more connected and smoother experience.
As a Developer Support Engineer, you will be working closely with Software Engineers,
providing coding and technical support to the developers, helping them to ensure a high
quality experience to their users. We are looking for someone who is passionate about
coding and solving problems. This role is perfect for someone who has been in the
Information Technology (IT) industry providing technical support and wants to take on a
new challenge.
Responsibilities
- Develop and maintain various products/software’s by using APIs, SDKs and platform plugins.
- Software coding and troubleshooting issues with PHP, Python and JavaScript coding languages.
- Query and maintain SQL database tables.
- Manage technical product issues and escalations, delivering the highest level of customer satisfaction making use of software development methodologies, such as Lean and Six Sigma.
- Work closely with Software Engineer Developers to understand their needs and develop solutions.
- Understand and analyze High End Metrics as productivity, utilization, Turn Around Time, Transfer & Escalation Rates, etc.
- Perform data analysis with a Use Case submission to visualize trends, provide solutions and mitigate issues; Ramp-up and train new hires in the process including E2E knowledge base management.
- Stakeholder Management - Work collaboratively with both Internal, External stakeholders.
- Responsible for team's operational metrics and will quo own with FLM and drive teams' knowledge.
Qualifications we seek in you!
Minimum Qualifications / Skills Minimum Qualifications:
- Bachelor’s or equivalent in computer science or related field.
- Valid year of experience providing Enterprise Support in a technical environment.
- Strong analytical/coding and communication skills.
- Ability to be flexible, multitask and learn in a fast-paced environment.
- Customer-focused and can demonstrate understanding and empathy.
- Creative problem solver with excellent troubleshooting skills.
- Self-driven nature with strong attention to detail and follow-through
Minimum Skill:
- Programming and scripting experience (PHP, Python, JavaScript).
- Experience working with APIs, plugins and SQL database.
- Experience with tools such as Tableau, Unidash, Scuba, and Google Drive environment.
- Web Development experience.
- Lean & Six Sigma Methodologies.
Preferred Qualifications/ Skills
§Good communications skills
§Strong interpersonal skills (e.g., active listening, e.g., -minded, service-oriented, etc.).
§Position will interact with people from a wide variety of technical departments and nontechnical business units.
§Position will interact with people in numerous roles (e.g., staff, managers, senior managers, directors, senior directors, etc.).
§Strong critical, analytical, and correlative thinking and consistent attention to procedural detail
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, colour, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
JobProcess Associate
Primary LocationIndia-Hyderabad
ScheduleFull-time
Education LevelBachelor's / Graduation / Equivalent
Job PostingJan 8, 2024, 7:44:07 AM
Unposting DateOngoing
Master Skills ListConsulting
Job CategoryFull Time
