Process Associate - Content

Welcome to the relentless pursuit of better.

We are inviting applications for the role of Process Associate, Content Moderation - English

We&rsquore looking for someone with a strong work ethic, and the ability to work well both independently and within the context of a larger team-oriented environment.

Self-starting, intellectually curious and creative individual comfortable operating in a fast-paced, dynamic environment

Responsibilities

Provide resolution to maintain standards of quality

Review content and provide resolution based on prescribed guidelines

Recognize trends and patterns and raise issues timely

Provide insights to help improve the support to the users

Maintain a thorough understanding of process and policies

Provide excellent customer service to our customers

This job may require working a 24/7 schedule with alternating shifts and daily review of online content that may be highly egregious/ sensitive in nature, such as (but not limited to) graphic violence, self-harm, child abuse, and hate speech.

Qualifications we seek in you

Minimum qualifications

Any Graduate (PG an added advantage)

Freshers are eligible

Fluent in English Language

Preferred qualifications

Effective probing skills and analyzing / understanding skills

Problem solving skills with customer centric approach

Must be able to work on a flexible schedule (including weekend shift work)