Associate Director - Quality/Process Excellence - Bpo (12-18 Yrs)

Associate Director Quality / Process Excellence - MNC BPO
Associate Director Quality / Process Excellence - MNC BPO (Hyd / Mum / Bglr).
Purpose of the role :
- Reporting to the Director/VP, the Associate Director Cap dev - Quality is responsible for Strategizing, conceptualizing & implementing Strategic quality framework & improvement projects that supports consistent delivery of client metrics & value to business. Responsible for managing onshore quality team for diverse businesses from Offshore location. Champion customer experience, cost and compliance goals for the org. Partner with various stakeholders to support business and create value for client and Org. Champion the values.
- Manage and implement quality methodologies such as six sigma, Lean & COPC, at least 7 years in BPO sector.
- Working closely with client to understand requirements and business critical measurements, ensuring appropriate standard of quality monitoring and measurement is implemented to achieve exceptional quality.
- Proactive management of identifying trends, producing root cause analysis and providing solutions
- Innovate and improve processes.
- Working knowledge of Industry tools including but not limited to AI, RPA, ML and application to improve customer journey.
- Manage a team of quality Leads, AM's Managers & Sr. Managers for various businesses.
Experience :
Required:

- Graduate/Postgraduate with 10+ years' experience
- Experience in digital transformation using AI and RPA tools.
- Experience in leading Six sigma, lean projects
- Experience in creating and managing strategic QA framework.
- Experience in leading client interactions
- Experience in working with diverse culture and multi-level Stakeholders.
- Telecom & BFSI Industry knowledge desired.
Interested candidates can mail their profiles or call us @ 040-35596951 / 8977001402.