Principal, Quality Assurance

We are so glad you are interested in joining AT&T.

Education:

Job Description:

• Facilitate Test/Defect management and ensure quality engineering health by implementing standardized triage, defect management, and communication processes. • Conduct daily defect reviews with key program stakeholders, such as development, testing, product, and support teams, to ensure a clear path forward and reduce defect burn down for all prioritized defects. • Ensure that all defect processes align with a standard defect process across all test phases and teams. • Act as a liaison between development, testing, triage, support, and project management to resolve any requirement or design gaps. Monitor chats and host working sessions with impacted teams, using an escalation process to ensure active investigation on defects until disposition. • Establish standardized defect reporting and dashboards, utilizing tools such as JIRA and Power BI, to monitor defect burn downs • Conduct root cause analysis for defects and ensure that they are closed under the appropriate ro Overall – 14 to 20 years’ experience in Test Management Activities with minimum 5+ years of experience of working on Test/Defect Management. • Should manage Test Management, Defect Triage & Production Validation Testing Management services for a broad range of Projects and Program and cross-functional teams • Experience in Telecom Industry is required • Experience in Managing testing of CRM, Web Application, Billing & Order Management • Responsible for utilizing key performance indicators such as Mean Time to Resolution, defect RCAs, and environment downtime to monitor trends and identify improvement opportunities. • Should have deep experience of system level debugging (including customer issues) with good understanding of managing and triaging defects (both Test and Production Environment) • Should be familiar with database query language such as SQL, so that they can query and validate the data for analysis • Should have a good understanding of API testing a

Weekly Hours:

40

Time Type:

Regular

Location:

Hyderabad, Andhra Pradesh, India

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.

Job ID R-2337071Date posted 01/09/2024

Give back to your community and connect with colleagues through social and team-building events, and annual paid time off for volunteer efforts of your choice. Community & Team Events Wellness resources and incentives to help you prioritize your health and wellbeing and be your best self inside and outside of work. Total Wellbeing Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team. Compensation When it comes to priorities, we know family tops the list. For the moments that matter the most, you'll be there for them, and we'll be here for you. Family Leave Vacation? Staycation? Heck, let’s take a road trip. On top of paid holidays, chill out with paid time off (PTO) that you can spend any way you want. Paid Time Off Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan. Tuition Assistance Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options. Insurance Options Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services — plus other awesome items, like tickets to live events. Discounts You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job. Training & Development When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP). Savings Give back to your community and connect with colleagues through social and team-building events, and annual paid time off for volunteer efforts of your choice. Community & Team Events Wellness resources and incentives to help you prioritize your health and wellbeing and be your best self inside and outside of work. Total Wellbeing Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team. Compensation When it comes to priorities, we know family tops the list. For the moments that matter the most, you'll be there for them, and we'll be here for you. Family Leave Vacation? Staycation? Heck, let’s take a road trip. On top of paid holidays, chill out with paid time off (PTO) that you can spend any way you want. Paid Time Off Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan. Tuition Assistance Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options. Insurance Options Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services — plus other awesome items, like tickets to live events. Discounts You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job. Training & Development When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP). Savings Give back to your community and connect with colleagues through social and team-building events, and annual paid time off for volunteer efforts of your choice. Community & Team Events Wellness resources and incentives to help you prioritize your health and wellbeing and be your best self inside and outside of work. Total Wellbeing