Position Title It Manager @ Vadodara

Description

Position Title:IT Manager @ Vadodara

Company:

Grade / Level: IV

Division / Department: Information Technology

Job Purpose:

• Role & Responsibilities

  • Proactively monitor system health and take corrective action before problems occur.
  • Ensure regular System Monitoring & Health Checks
  • Ensure all the critical system backups.
  • Bring in pro-active measures to measure system performance.
  • Deliver on the Uptime & Availability Targets
  • Manage Incidents and Problems as per set SLAs.
  • Responsible for backup, restoration, refresh
  • Responsible for upgrade, service level upgrade, kernel upgrades and firmware upgrades.
  • Perform root cause analysis on unplanned outages and implement measures
  • Implement monitoring tools.
  • Deliver services to business as per the SLA.
  • Manage outsourced IT partners.
  • Keep abreast of latest developments in the area of specialization.
  • Document and institutionalize best practices.
  • Maintain technical SOPs.
  • Hands-on technical depth analysis, problem-solving techniques and participation for complex infrastructure implementation, system upgrades and operational troubleshooting.

• System Performance Optimization

  • Ensure landscape performance KPIs and success criteria are established and followed for the landscape, relevant teams in Landscape and services are coordinated accordingly.
  • Manage the landscape performance KPI monitoring process and ensure KPIs are measured correctly.
  • Where necessary, initiate and manage projects to keep the KPIs in agreed scale and even plan for further improvements in a proactive manner, engage necessary resources.
  • Gather detailed information on where KPIs are not met & facilitate responsive actions which may then be transformed into improvement projects.

• Housekeeping

  • Periodically check and schedule the housekeeping activities like archiving as per retention policy.
  • Ensure housekeeping jobs are running as scheduled and new jobs are put into process as needed.

• Resilience and Availability

  • Bring in or operate pro-active measures to measure service performance.
  • Plan for and ensure Proactive Application maintenance to prevent unplanned disruption due to incompatibility of software versions & incomplete/untested release packages.

• Compliance sustainability and integrity

  • Review Compliance Status and take necessary action to mitigate any non-compliance as identify.
  • Conduct all operation of function, ensuring social responsibility and accountabilities by following the company guideline of the same.
  • Review activity under control and take action to make the same sustainable as per the company sustainability principle.

Educational Qualifications:

• Engineering Graduate from reputed institute (Computer Science / Information Technology)
• Bachelors in computers applications / MBA (IT) from reputed Institute.
• Diploma / Certification in Information technology infrastructure library (ITILV5)
• Certification in Windows / Exchange / SCCM.
• Certification in AWS / Azure

Work Experience:

• At least 2-3 years working experience in manufacturing organization candidate and should have worked at least in one Microsoft 365 implementation.
• Minimum 10 years of experience
• Exposure to Multi Site environment
• Hands on working knowledge in IT service delivery following framework of ISO/IEC20000, ITILV5 & COBIT5

Knowledge and Skills:

• Must have thorough knowledge of networks and cloud computing, proficient in Microsoft Windows software, including server, Linux, office 365, antivirus, end point security, basic networks and troubleshooting.
• Knowledge and hands on experience in SCCM, Remote Desktop Support, Password management, active directory, VMWare, etc.
• Access system performance recommend improvement.
• Proficiency in IT supplier co-ordination to a high level of competency including KPI/SLA reviews, reporting and performance troubleshooting and contract reviews.