Address
Form of workDESCRIPTION
Print Quality Assurance (PQA) ensures book files meet our Guidelines prior to becoming available for customer purchase. These files would have already passed through the first stages in the publishing process. The PQA check determines whether or not the file will become available for customer purchase based on whether the files will print correctly according to manufacturing standards, and whether the files or metadata could potentially mislead readers who are purchasing the books. Key job responsibilities• Manages site level key performance indicators, metrics and service level agreements for all POD BOOKS, Print Quality Assurance workflows, and tracks delivery on a daily basis.
• Manages team managers, owns hiring, training, goal setting and performance management for the team members.
• Finds improvement opportunities and drives process and ops excellence initiatives.
• Builds structured governance models independently that drive people, process, and improvement to optimize Customer experience end-to-end.
• Is motivated to work in a fast-paced environment with responsibility of business operations metrics, has a proven track record in taking responsibilities and successfully reach the output in dynamic business operations model working with multiple stakeholders.
• Provides the right level of information and insights to business teams, and also have a thorough understanding of processes and able to handle ambiguity comfortably and take decisions swiftly.
• Uses large data sets to identify complex patterns, drive actionable outcomes resulting in operational solutions to real business problems, and relate opportunities for partnerships across Amazon.
• Brings a unique combination of resourceful, analytical, team oriented with communication and business skills and the ability to build relationships with key stakeholders to drive scalable and effective solutions/mechanisms.
• Support development of strategies/programs and identify opportunities for automations, influence prioritization of defect elimination and improved customer experience projects across the organization. We are open to hiring candidates to work out of one of the following locations: Hyderabad, TS, IND
BASIC QUALIFICATIONS
- 2+ years of program or project management experience- 3+ years of team management experience
- Experience leading process improvements
- Experience with data analysis and business case development, and managing programs from concept to implementation
