Operations Manager

What we are looking for

We are looking for an experienced and detail-oriented Provider and Network Management Specialist to join our team at YourDOST, a leading B2B workplace wellness service provider. The Operations Manager will play a key role in optimizing the efficiency and effectiveness of our workplace wellness programs, ensuring seamless service delivery, and maintaining high standards of client satisfaction.

Responsibilities

1. Program Implementation

• Oversee the end-to-end implementation of workplace wellness programs, ensuring timely and high-quality delivery.
• Collaborate with cross-functional teams to streamline processes and improve program efficiency.

1. Client Onboarding

• Coordinate the onboarding process for new clients, working closely with sales and account management teams.
• Conduct orientation sessions to familiarize clients with program features, expectations, and key contacts.

1. Logistics & Coordination

• Manage logistics, including scheduling, resource allocation, and coordination of wellness events, workshops, and activities.
• Liaise with internal and external stakeholders to ensure smooth execution of program components.

1. Quality Control

• Establish and enforce quality control measures to ensure consistency and adherence to program standards.
• Conduct periodic reviews and audits to identify areas for improvement.

1. Process Optimization

• Identify areas for process improvement and implement streamlined workflows.
• Conduct regular reviews of operational procedures to enhance efficiency.

1. Budget Management

• Work closely with the finance team to develop and manage budgets for operations.
• Monitor expenses, identify cost-saving opportunities, and ensure financial targets are met.

1. Data Management

• Oversee the collection, analysis, and reporting of program-related data.
• Implement data-driven strategies for program enhancement and client satisfaction.

1. Client Communication

• Act as a primary point of contact for clients regarding operational matters.
• Provide regular updates on program status, key milestones, and performance metrics.

Requirement

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Proven experience in operations management, preferably in the wellness, healthcare, or service industry.
• Strong organizational and project management skills.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a dynamic and fast-paced environment.
• 3+ years of experience in Operations management

Location: Noida, Delhi-NCR

Highlights

• Our numbers speak for what we have achieved (30 lakh+ people impacted, 20 lakh+ counseling sessions, 10,000+ Lives saved)
• We run our business profitably and hence are in charge of our own journey and decision making
• Our work has been recognised by the likes of PM Narendra Modi in Mann Ki Baat (in the last week's episode), last year we also helped give recommendation to him and PMO on Mental Health Policies for India
• We have won several awards like Forbes 30under30, BW 40under40, Redherring, IHW wellbeing, Startup India etc.
• 60% of our employees start their career with us (first job/ internship)
• 70% of our workforce is women
• We are also led by a women founder and have women leading design, program development and operations team - while we believe in equality, this helps have role models for other women to see that we believe in actions and examples more than words.