AddressPosition Summary
As part of Internal Controls Department, team member will be responsible for the below key deliverables under Finance and Internal Controls Departments:
- Documentation of Internal Controls, Financial Process like Accounting, Finance, Actuarial and related work streams,
- Act as a 2nd Line of Defense i.e. oversees risk/risk controls and compliance.
- User Acceptance Testing for applications used in Finance processes, SOX Control Testing
- Requirement elicitation from multiple stakeholders like Process owners/Business Leads, Controllers to document SOPs (Standard Operating Procedures)/ DTPs (Desktop Procedures)/ SLA/OLAs (Service Level Agreements/Operating Level Agreements) etc.
- Consulting background with project management and stakeholder management skills
Job Responsibilities
1.Conducting or participating in information gathering via interviews, request for information templates and workshops with clients
2.Performing significant analysis to interpret data and generate business insights to provide support for the development of recommendations
3.Owns the outcome – presents findings to stakeholders
4.Exercises judgment to make decisions for less defined issues and selects methods and techniques for
obtaining solutions
5.Driving operations best practices
6.Continuously learning new methodologies and best practices
7. Document risk management processes, policies and procedure
Knowledge, Skills and Abilities
Education
Bachelors in Commerce (B.Com.) / MBA from Tier 2 /Tier 3 colleges
Experience
6-8 years of experience in Operations consulting/Process consulting/ Six Sigma BB/Lean/BPM/Metric designing/ SOP/SLA/OLA/DTP documentation
Knowledge and skills (general and technical)
- 6-8 years of experience in Operations consulting/Process consulting
- Must have worked as a second line of defense i.e. in risk management compliance and documenting processes, policies and procedures
- Must have done 3-4 Six Sigma/Lean projects either individually or as a Project Lead.
- Broad application of operations improvement tools and methodologies (e.g. Lean, Six Sigma, TQM or other) plus basic knowledge of the insurance and financial services fields
- Basic data analysis and superior problem-solving skills
- Good PC Application Skills (MS Office, including PowerPoint and Excel, Visio, Blueworks, Alteryx and Power BI)
- Ability to manage, handle and prioritize multiple projects while strictly keeping to deadlines
- Flexible, diligent, self-motivated, reliable and proactive
- Good written and verbal communication skills are a pre-requisite for this role. Must be very good at documenting SOPs/DTPs/OLAs/SLAs
- Team oriented
- Ability to work independently, with little to no supervision
- Used to a fast pace of working and willing to commit to long working hours to achieve project deadlines
Other Requirements (licenses, certifications, specialized training – if required)
NA
Working Relationships
Internal Contacts
(and purpose of relationship):
- Senior Manager for the purpose of training, reporting performance, escalation handling, clarifying concerns, and seeking feedback and support
- Director for the purpose of settling issues left unresolved by the M and quarterly evaluation of performance
- Subject Matter Expert for the purpose of work thread related issues and escalated transactions.
External Contacts
(and purpose of relationship) – If Applicable
- MetLife clients/External Consultants/Different lines of businesses (as required) for follow-up work for closure of open items
MetLife:
MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.
We are ranked #44 on the Fortune 500 list for 2019. In 2019, we were named to the Dow Jones Sustainability Index (DJSI) for the fourth year in a row. DJSI is a global index to track the leading sustainability-driven companies.
MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.
MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.
