Ms Windows Consumer Team Lead

Key Responsibilities:

• Lead a global, remote team of technical specialists, ensuring top-notch service and adherence to productivity and scheduling standards.
• Embrace the gig economy's dynamic, fostering a culture of flexibility, innovation, and continuous learning.
• Drive PLG by empowering your team to harness Microsoft technologies, ensuring alignment with our strategic objectives.
• Champion diversity and inclusion, creating an environment where every team member feels valued and empowered.
• Maintain a proactive approach to case management, backlog minimization, and customer satisfaction.
• Collaborate with Operations Leads to share insights, best practices, and drive continuous improvement across teams.
• Implement outcome-based performance metrics, ensuring the team's alignment with organizational goals and customer needs.

Product-Led Growth Responsibilities

• Harnessing Microsoft Technologies: Empower your team to unlock the full potential of Microsoft technologies through dedicated product-led growth interactions.
• Collaborate with cross-functional teams to align technical support efforts with product-led growth strategies.
• Ensure 100% proper tracking of case insights related to product adoption and customer success.
• Ensures min of 80% team insights on product usage and exposition .

• Assess team capacity with a strategic lens, spearheading initiatives that enhance performance, efficiency, and productivity through innovative experimentation.
• Create an environment of innovation, collaboration, and continuous improvement, where team members are encouraged to share knowledge, learn collectively, and evolve together.

Additional Expectations:

• Demonstrate exceptional problem-solving skills, with the ability to anticipate challenges and implement proactive solutions.
• Exhibit mastery in change management, adeptly guiding your team through technological and procedural shifts.
• Maintain a relentless focus on technical and service excellence, setting and exceeding industry benchmarks.
• Engage in strategic planning and execution, ensuring alignment with broader organizational goals and customer needs.
• Act as a champion for diversity and inclusion, fostering an environment where every team member feels valued, heard, and empowered to contribute.