Address Date Posted:
2024-02-20 Country:
India Location:
Head Office 9th Floor, Magnus Tower, Mindspace, Link Road, Malad (West), MUMBAI-400064, India Instructions/Help Text:
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Job Title
Manager - National Service Repair Center
Role Overview:
The candidate will be responsible to manage our OTIS Electronics Repair Centre (OERC) and handle repairs, reports and internal customer service interactions. The manager's responsibilities include the overlooking of Repaired part distribution process (Spare Lending) to PAN India Regional Stores through our National Service Centre (NSC). The manager is responsible for the quality control of OERC as well as external repair suppliers, for minimum repair turnaround time and managing the service team members. The service manager maintains a strong working knowledge of all industry standards and practices as well as the company's products and services.
On a typical day you will:
- Handling Electronics Repair Activity structure/ Spare Lending process for Otis India.
- In charge of Inhouse repair centre i.e. OERC and will be responsible for Productivity & Quality control.
- Vendor evaluation, Productivity & Quality Control for the item being repaired outside OERC trough external repair vendor.
- Day to day activity to track the defective incoming material, outgoing repaired material and planning as per regional store requirement to ensure minimum repair turnaround time.
- Planning of Components required for Inhouse Repair & tracking of its consumption.
- Inventory management & Annual Cycle count.
- Tracking, resolution & RRCA on Repair found defective cases of OERC as well as Vendors. Site visits if required.
- Weekly reports/MIS on RFD, pending DSL & Repairs.
- Provide direction to other Repair Engineers & problem-solving assistance. Also oversees the daily operations of other Repair Engineers.
- Analysis of annual service Consumption for failure & feasibility of repair to reduce annual service Consumption cost.
- Responsible for Development of Simulators, test procedures, necessary tools, field testing for the identified item.
- Root cause analysis of repetitive failures & implementation of precautionary measures to increase its service life.
- Good analytical & presentation skills
- Good at Cross functional activity with purchase, Strategic sourcing, accounts, Regional Stores & field.
- All Data maintenance & data analysis as per the requirement
- System developments & coordination with IT Section (External) – JDE / Bar Coding
- Good Computer knowledge in MS Office & ERP Software
Key Skills:
- Troubleshooting & Analytical Skills: He should be able to solve technical issues through problem solving methods and find clear solution.
- Identification of Electronics components & can be able to understand circuit diagrams.
- Required to do data analysis for timely procurement & RRCA
- Should have very good interpersonal skills to handle the team
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The Educational qualification and requirements listed below is representative of the knowledge, skills, and/or ability required.
EDUCATIONAL QUALIFICATIONS
- Preferred: BE (Electronics)
EXPERIENCE
- 10 to 12 years of experience in elevator / electronics industries
- Excellent communication and customer service skills
- Should have knowledge about elevator spare parts
- Should have knowledge on Supply Chain Management / Warehousing
- Should be a good team player
- Working knowledge of current software packages such as MS Office and ERP Software is very essential
SAP / JD Edwards system / Auto-CAD will be an added advantage.
TARGET COS / INDUSTRY
Electronics (Drives OR PCB) industries
Preferably from Elevator industry.
Apply today to join us and build what’s next!
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click
here
. Become a part of the Otis team and help us #Buildwhatsnext!
Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.To request an accommodation in completing an employment application due to a special need or a disability, please contact us at
careers@otis.com
.
