AddressProfile: Logistics Operation Manager
Job description
Role & responsibilities
- Develop and implement streamlined logistics processes to guarantee the timely and accurate delivery of water cans to our valued customers.
- Collaborate closely with the manufacturing team to monitor and maintain the quality of water cans, utilizing IoT technology and sensors to uphold our high standards.
- Manage relationships with third-party logistics providers, negotiating contracts and ensuring that service level agreements are met.
- Analyze operational data to identify areas for improvement and implement process enhancements that drive efficiency and reduce costs.
- Develop and maintain comprehensive standard operating procedures (SOPs) for all aspects of operations and logistics.
- Work closely with the sales and marketing teams to forecast demand and ensure optimal inventory levels are maintained.
- Ensure compliance with all relevant regulations, including health and safety standards and environmental guidelines.
- Provide regular updates to senior management on operational performance, highlighting challenges and identifying opportunities for growth.
- Responsibility for billing, profit and loss, and contract renewals for applicable clients
- Ensure client satisfaction and superb relations
- Publish metrics measuring client, team, and individual performance
- Manage staffing
- Surface and implement productivity improvements
- Identify and manage technological advancements
- Facilitate prompt issue resolution
- Supervise directly and indirectly employees in regards to:
- Time sheets and time off
- Performance reviews and Personal Development Plans (PDPs)
- Support marketing efforts such as article publications, launching campaigns
- Actively participate in sales, marketing, and business development
What you will do everyday:
- On-board high quality driver partners and vendors
- Ensure that they are well trained, process-driven and customer-centric
- Ensure delivery on SLAs promised to the customer
- Restore operations to normalcy when things break
- Hire, coach and mentor a team of Supervisors
