AddressManager - Fraud Investigation & Forensic Audit
Responsibilities:
- Ensuring process compliance by random sample checking, mystery shopping etc.
- Investigating complaints from the borrowers
- Coordinating with various Audit teams and ensuring that all observations are implemented and followed by the business
- Random checking of call records, borrower interactions, bidder interactions to identify weaknesses of the process compliance
Skill Sets:
Functional Skills:
- Must have exposure to retail assets working with any lending institution
- Awareness of the working of collection agencies and processes
Soft skills:
- Ability to unlearn, relearn and open-minded approach to do things in different and better ways
- Team player
- Ability to interact with peers, juniors and seniors in a non-confrontationist way
- Communication and presentation
- Confidence
