Address Role Profile
- In this role, you'll be joining Corporate Technology within Application Reliability Engineering (ARE), Corporate Technology (CT) as a Manager, Application Reliability Engineer. This team serves as a link between Corporate Technology and LSEG central engineering, operations and compliance teams with the key focus of enabling our CT DevOps teams to bring new software or new features to production as quickly as possible.
ARE do this by:
- Ensuring all central requirements and changes are supported via aligned ARE squads. Using our ARE squads, the team will either directly implement the technical change required or lead CT coordinated efforts where there are multiple capability dependencies.
- Ensuring accurate tooling standards are being followed as well as automation of operational tasks.
- Supporting CT Compliance, Security Controls and Risk Management.
- Ensuring an acceptable level of IT operations performance and error risk in line with service level agreements (SLAs)
- Continuously review operating metrics and data to see opportunities to improve.
Tech Profile/Crucial Skills
- SAP Sales & Distribution (SD)
- Oracle Cloud Fusion
- Oracle R12
- Oracle ERPM Platform
- ITIL
Preferred Skills and Experience
- Experience working with the SAP Sales & Distribution (SD) module, including sales-order management cycle and post-sales activities, all business transactions in SAP Sales and Distribution relative to Pricing and billing and Customer Service component.
- Functional knowledge of SAP e-invoicing, reporting, month end closing activities
- Multi-functional knowledge of Order to Cash and Finance processes
- Experience with working with multiple upstream CRM systems
- Basic understanding of ABAP
- Experience in identifying process improvement opportunities and driving process re-engineering /transformation in Sales & Distribution area
- Experience of working on Oracle ERPM/CRM/ABAP Support.
- Must have good knowledge in Oracle R12 platform.
- Managing incidents, change requests, service requests and driving TRT (Technical Recovery Team) calls.
- Strong troubleshooting skills on these platforms
- Minimum knowledge and understanding of financial markets are desirable.
- Ability to work independently and in a team environment.
- Ability to communicate effectively in English with all levels of staff, both orally and written.
- Ability to manage own work and multitask to meet tight deadlines without losing sight of priorities under minimum supervision.
- Highly motivated, self-directed individual with a positive & pro-active attitude to work.
- Customer and service focused, with determination to meet their needs and expectations.
- Be driven and committed to the goals and objectives of the team and organization.
- Ability to provide Production support: 08-17 GMT (available on call for critical issue)
- Second line point of escalation in event of a major incident
Education and Professional Skills
- Professional qualification or equivalent.
- BS/MS degree in Computer Science, Software Engineering or STEM degree (Desirable)
- Relevant DevOps certifications will be beneficial.
- Agile related certifications preferable
- Strong people management capability
- Deep technical understanding of development and systems / platform engineering
- Customer centricity
- Strategic ability to define technical direction in the portfolio of products including technical strategies and plans and execution plans.
Detailed Responsibilities
- Handle ARE Team and coordinate the efforts with Capability Squads, chapters.
- Must interact with global teams in time zones spanning UK, US, APAC areas.
- Need to work closely with Finance capability and Program team in aligning the current state standards with our future state Migration of ERP to Oracle Fusion.
- Engage in and improve the whole lifecycle of services—from inception and design, through to deployment, operation, and refinement.
- Support services before they go live through activities such as system design consulting, developing software platforms and frameworks, capacity planning and launch reviews.
- Maintain services once they are live by measuring and monitoring availability, latency, and overall system health.
- Scale systems sustainably through mechanisms like automation and evolve systems by pushing for changes that improve reliability and velocity.
- Collaborate with Security and Infrastructure teams to ensure the patching are up to date.
- Co-ordinate and work with DevOps Capability team to perform the Disaster recovery for the applications.
- Participate in Project related activities to meet operational needs.
- To ensure knowledge Articles of all supported systems is continually updated.
- To provide a high level of customer service, whilst working under pressure.
- To follow and adhere to established Incident Management, Change Management and Problem Management procedures.
- Handles the work efforts of individual contributors with responsibility for mentor and performance management as well as career development planning.
- Leads IT process improvement efforts and participates in team development activities.
- Handles collaborator relationships, expectations, and facilitates open communication channels.
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
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