As an E-commerce NDR Management Executive, you will be responsible for overseeing and managing the resolution of non-delivery issues within an e-commerce company. Your primary focus will be on identifying and addressing the root causes of non-delivery incidents, optimizing processes, and ensuring a seamless customer experience. You will collaborate closely with various teams such as logistics, customer service, and fulfilment centres to implement effective resolution strategies and minimize the impact of non-delivery incidents on customer satisfaction and business operations. […]
Investigate and...