Job Description
Responsibilities:
- Diagnose and troubleshoot hardware issues related to servers, storage systems, and networking devices.
- Perform hands-on repairs, hardware installations, and firmware updates on equipment.
- Respond swiftly to alerts or emergency issues, ensuring minimal downtime.
- Collaborate with the technical team for escalated issues requiring L2 or L3 support.
- Install, configure, and maintain server OS, storage solutions, and networking configurations.
- Monitor system performance, ensuring optimal operations and minimising disruptions.
- Document all actions, tests, and repairs in a clear and comprehensive manner.
Requirements
- Proven experience as an L1 Engineer or similar role focusing on servers, storage, or networking.
- Strong understanding of server hardware, storage solutions (SAN, NAS, DAS), and networking devices (routers, switches, firewalls).
- Technical expertise in diagnosing and addressing hardware and basic software issues.
- Familiarity with various server OS, RAID configurations, and networking protocols.
- Strong problem-solving abilities and attention to detail.
- Good communication skills to interact with clients effectively and team members.
- Formal technical education or certification in IT hardware, networking, or a related field is a plus.
Benefits
- Competitive salary package.
- Comprehensive health insurance coverage.
- Opportunities for professional growth, including certifications in the latest server, storage, and networking technologies.
- Collaborative and dynamic work environment.
- Employee discounts on company products.
- Regular training sessions and technical workshops.
- Flexible working hours.
Job Information
Industry
Work Experience
City
State/Province
Country
Zip/Postal Code