AddressManager - Customer Success
Organization:
Klaar - a rapidly growing HR tech SaaS live in Fortune 500 enterprises, unicorns, and startups and backed by marquee VCs and HR leaders.
About Klaar:
Klaar is an HR tech SaaS platform that empowers People Leaders to build high-performing, people-centric organizations. It is the Performance Management, Talent Development, and Employee Engagement platform that fits how you work.
The co-founders, Sharthok and Atri are batchmates from XLRI, Jamshedpur with prior experience in HR and PM leadership roles in organizations like Microsoft and Aramex. With deep domain knowledge and industry connections, we are scaling Klaar rapidly. The greatest asset of Klaar is our team. We are looking for somebody who would love to be a part of an early-stage high-growth startup, build things from the ground up, and most importantly would share our vision.
We present an opportunity to impact a global problem in a way that has been seldom done.
What is this Role supposed to achieve?
We are looking for a highly motivated Customer Success Manager to join our growing team. The CSM would be expected to deliver continuous support to our clients, via strong networking connections. The candidate should be able to contribute to building relationships and minimizing churn rates.
At Klaar you will own:
- Post-sales activity for our customers through strong relationship-building, in-depth product knowledge, and planning
- Product implementation goals are achieved to the utmost client satisfaction
- Client retention for the platform
- Enabling Process Enhancements by serving as a liaison between the Product Team, and Customers to improve the end-user experience Proactively communicate with the customer regarding new features and improvements to the Klaar platform
You should explore this opportunity if:
- You are comfortable with ambiguity. An early-stage startup is full of 'unknowns' and often includes rapid iterations of 'strategy'
- You are great with Ownership. You would be building this from the ground up. There wouldn't be people necessarily overseeing your day-to-day. You'll have to own this and deliver
- Execution is one of your core strengths. A startup that executes a half-decent strategy will beat a startup that half-executes a great strategy
- You are equally comfortable with Slides or Excel or in a conversation with the customer
- 2-3 years of experience in a Customer Success or account management position preferably within a rapidly growing HR Tech company
Additional Perks:
- Completely Remote
- Comprehensive Medical Health Insurance
Website: www.klaarhq.com
