Junior Process Associate

Job ID: 38354 | Location: Airoli, Maharashtra, India

Clariant is a Swiss-based global specialty chemicals company, which is concentrated and developed in three business units: Care Chemicals, Catalysts and Adsorbents & Additives. Our purpose as a company is reflected in our tagline "Greater chemistry - between people and planet", which considers the principles of customer, innovation and people orientation, as well as a focus on creating solutions to foster sustainability in different industries by offering high-value and high-performance chemical specialties.
At Clariant, we believe that diversity, equity and inclusion are essential to our success. We strive to cultivate a workplace where all employees feel welcomed, respected, supported, and valued. Our diverse workforce allows us to tap into a wealth of perspectives, experiences, and capabilities that drive innovation. We are committed to ensuring equal opportunities for professional growth and advancement across all levels of the organization, based on objective criteria and regardless of gender, gender identity, race, ethnicity, religion, protected veteran status ,age, disability, sexual orientation or other aspects of diversity in accordance with the relevant governing laws. By bringing together talented individuals with diverse backgrounds and viewpoints, we gain the agility to meet the evolving needs of our global customers and communities. Join our team to help advance our mission of fostering a culture of belonging where everyone can thrive.
The purpose of job is to deliver efficient demand servicing to customers and maintain clear communication with both internal and external parties regarding the status of supply and material availability.

Responsibilities

Order Management

• Sales order processing (create, change, reject) of all order types upon rule set provided by the principal
• Responsible for basic CSD activities
• Close interaction with Business Support, Affiliates and Agents
• Release incl. SAP delivery creation, monitor and check open orders (L/C, delivery block, pricing, export licence, bottleneck product)
• Review periodically of pending orders co-ordinate with BU for suitable action
• Capture and maintain customer/country shipping instructions/requirements for effective and efficient order

Communication

• Close interaction with Marketing Service, Business Support, Affiliates and Agents
• Timely communication to the customer on their order position on update supply / availability
• Co-ordinate with Finance for getting SO released from Credit Block
• Communicate and act on delays (communicate with customers (internal/external), affiliates, agents,
• Transport Manager, Order Fulfiller, Credit Management)
• Give feedback on order status and handle issues and claims
• Proactive information of all involved parties
• Capture and maintain customer/country shipping instructions/requirements for effective and efficient order execution

Requirements

• BA/BSc/BCom degree or equivalent in related field
• 0-1 years relevant experience in Customer Service are being considered.
• Experience working in a captive or outsourced shared service center.
• Familiarity with SAP Sales and Distribution (SD) module would be an added advantage.
• Quality experience in operational order execution and a thorough understanding of the Order to Cash (OTC) process.
• Proficiency in MS-Office and a general understanding of SAP.

Our Offer