AddressJunior Manager IT
Description
Provides operational support ensuring the effectiveness, efficiency, accuracy, and availability of IT resources for end users under moderate supervision.
Must work collaboratively with others.
Performs IT production support for assigned area(s) according to documented processes.
Diagnose and problem solve issues with IT hardware or software components with direction.
May require ability to install, configure, or disposition IT hardware and/or application issues.
Troubleshoots assigned issues per department standards and escalates if unable to resolve.
Uses Incident Management system to manage reported issues or requests submitted by end users and log any actions or support provided.
Provides one-on-one training for less experienced associates on IT support processes and tools.
Assists with additional IT responsibilities as assigned.
Is familiar with SLA / Operational Level Agreements between other IT Services Provided.
Qualifications
Skills
Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Customer focus - Building strong customer relationships and delivering customer-centric solutions.
Situational adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations.
Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
Optimizes work processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.
Instills trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
Incident Management - Maintains reported issues or requests assigned via the Incident Management system to log actions taken and track trends.
Troubleshooting - Diagnoses and resolves the customer-identified issue by utilizing appropriate department standards to satisfy customer expectations.
Problem Solving - Solves problems using a systematic analysis process by leveraging industry standard methodologies to create problem traceability and protect the customer; determines the assignable cause; implements robust, data-based solutions; identifies the systemic root causes and recommended actions to prevent problem reoccurrence.
Education, Licenses, Certifications
High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
Relevant industry training, certification or equivalent experience preferred.
This position may require licensing for compliance with export controls or sanctions regulations.
Experience
Requires some work experience or intermediate level knowledge obtained through education, training or on-the-job experience.
Capable of managing multiple projects.
Should be flexible with shifts and willing to work additional hours as per business requirements.
Proficiency in coding is mandatory, particularly in .NET, SQL, and Python.
Intermediate-level experience in designing dashboards using Power BI.
Basic proficiency in the Ignition platform is preferred.
Job SYSTEMS/INFORMATION TECHNOLOGY
Primary Location India-Maharashtra-Pune-India, Phaltan, CES Plant
Job Type Experienced - Exempt / Office
Recruitment Job Type Office
Job Posting Mar 26, 2024, 1:30:00 PM
Unposting Date May 11, 2024, 1:29:00 PM
Organization Cummins Emission Solutions
Role Category Hybrid - Potential for Partial Remote
Relocation Package Eligible
Req ID: 2400028P
