It Service Delivery Engineer - Start Immediately

We are hiring a competitive IT Service Delivery Engineer to join our awesome team at Rws Group in Bengaluru Karnataka
Growing your career as a Full Time IT Service Delivery Engineer is an awesome opportunity to develop relevant skills.
If you are strong in leadership, communication and have the right experience for the job, then apply for the position of IT Service Delivery Engineer at Rws Group today!
IT Services 3rd line Service Delivery team are responsible for the delivery of IT support services to our internal customers across our estate. Our Team has wide-ranging tasks that provide IT support services to over 5000 end users across the globe. These services include Office 365 and Windows Server administration, supporting our Dell laptop and desktop estate on the Windows 10 platform and delivering excellent support services to enable the business to exceed. This role will be working closely with the Infrastructure Technical Specialist’s responsible Global Standardization thought out RWS. Duties would include maintenance, support, and system upgrades on a variety of systems and technologies globally. About Group Technology Group Technology enables the organization to achieve its strategic direction whilst driving shareholder value. The division establishes common standards and IT governance across the business. It further develops and manages core applications enabling smooth operational running of the organization across all functions. We drive and deliver future roadmaps aligned to the overall strategic direction of the business. Group Technology support services to over 7500 end users across the globe, manage the information security operation and safeguard all our assets. Our core Group Technology functions include Technical Architecture, Network & Voice, IT Security, Service Delivery, Solutions Delivery and Asset Management.  Group Technology has a global presence across all regions with over 400 staff. Key Responsibilities Responsible and accountable for the tracking of incidents and requests from initial identification through to resolution, ensuring that appropriate categories for logging and escalating incidents and requests are used. Interact with users to resolve IT related issues and provide IT Support in a timely manner in line with company SLA’s. When required, assist 1st Line, 2nd Line and COE with troubleshooting and managing the RWS WAN and LAN and/or project deliveries. Provide end-user network support for internal RWS employees, ensuring that the end-to-end customer experience is positive, consistent, and high quality. Manage IT tickets to ensure all cases are dealt with on time; end user support may be provided face to face, via phone, email, or MS Teams. Maintaining and updating both system documentation and network diagrams. Monitoring and diagnosing Network performance issues. Provide on-call based on staff rotation to assist with troubleshooting, coordination, escalation, and resolution of network incidents. Liaison with 3rd party vendors to ensure Network infrastructure stability and maintenance schedules. Responsible for planning and organizing daily workload. This includes prioritizing service calls and adjusting work plans to support high priority calls to meet operational requirements. The types of support provided will include the use of remote-control software, email advice and at desk support to RWS’s pan Global user base. Responsible for the management of all issues assigned to the Service Delivery team through various ITSM tools and incident management systems. Ensuring that the status and history of issues are monitored, updated and closed on completion. Responsible for ensuring that all policies and procedures are followed and propose changes to the Network to improve the quality of service. As part of continued development, the role will require ad-hoc project work to be carried out. Adhere to IT purchasing procedures. Data Protection The post holder should be aware of the legislation behind data protection within their jurisdiction and follow relevant regulations and codes of practice to ensure appropriate action is taken to safeguard confidential information. Skills & Experience 3 years’ experience within an IT or Application support environment Technical education, preferably in Computer Science. Cisco CCNA or be able to provide equivalent demonstrable experience. Experience of working on large scale global networks. Confidence, enthusiasm, and commitment to finding new ways of working. Professional -punctual, reliable, trustworthy, inspires confidence. Able to work as part of a team or independently. Self-confident. Excellent customer focused approach and commitment to Service Delivery. Strong problem-solving skills. Ability to prioritize workload. Strong interpersonal and communication skills, both verbal and written. Technical Skills Security Platforms Check Point and Cisco ASA Basic to intermediate level of experience of using MDM/SMS/Gaia/ASDM/CLI, gateway policy updates, general gateway maintenance/upgrades. Intermediate level experience of AAA/NAT/PAT/DNAT/SNAT/Policy/Twice NAT, SSL, IPSEC etc. Equivalent experience in other NGFW (Palo Alto, FortiGate, Cisco Firepower etc.) will be considered. Routing and Switching Basic to intermediate level of experience with BGP (iBGP and eBGP), OSPF, static, VRF. Intermediate level of experience with VLANs, STP, clustering/stacking, PC/EC, VPC, VSS etc. SDWAN Basic to intermediate level SDWAN knowledge (Cisco SDWAN, Meraki MX etc.) SDWAN principle, components, feature Topologies, Underlay, Overlay Wireless Basic to Intermediate level of multivendor wireless (Cisco LWAP/Meraki) NMS and SIEM Experience of using NMS systems such as Zabbix/PRTG/Scrutinizer or equivalent. Desirable 5 years’ experience within an onsite IT customer facing role or similar. CCNP or equivalent experience AWS/Azure networking (On-prem connectivity, VPC, IPSec GW etc.) Understanding of SDWAN. Wireless (Cisco/Meraki) Linux (leveraging opensource technology) Multivendor switching Infrastructure (VMWare/Hyper-V) Ansible/Python/Terraform/Bash scripting/automation. Micro segmentation using VMWare NSX or SGT/TrustSec. International experience Logical and methodical approach to working. Knowledge of ISO 27001 Knowledge of ITIL Knowledge of MS Teams/Office365 Foundation Certificate in ITIL

Benefits of working as a IT Service Delivery Engineer in Bengaluru Karnataka:

● Company offers great benefits
● Opportunities to grow
● Attractive package