It Helpdesk Executive At Xl Dynamics India Pvt Ltd

Description

• Position:IT Helpdesk Executive

• Job Shift: Hybird 

• Experience: 1 - 3 years

• Education: We hire based on individual talent, skill and work ethic. Formal degrees are not a material in our hiring decision.

• Job Location: Navi Mumbai

• Salary Range: 3 Lakhs to 5 Lakhs per annum

Key Responsibilities:

• Providing technical support for all hardware/software problems.

• Maintaining overall ownership of user's issues & ensuring resolution within agreed service levels.

• Managing the help-desk system by recording appropriate information for fault incidents and resolving the fault from a remote location or by accessing the user's desktop.

• Managing service requests, software installations, new computer setups, upgrades, etc.

• Supporting the following technologies: Microsoft Office, Internet Explorer, Windows, desktops, laptops, printers, network printer, NICs, basic LAN/WAN connectivity and others as assigned.

• Troubleshooting network related issues.

• Troubleshooting login and domain related issues.

• Troubleshooting operating system and general software related issues.

• Recording escalations from employees and notify the IT head on any operational escalations and complaints.

• Resolving the queries in accordance with the help-desk escalation process.

Skills:

• Basic understanding of computer hardware and software.

• Knowledge of operating systems (Windows, macOS, Linux).

• Familiarity with common business applications (Microsoft Office, email clients, etc.).

• Troubleshooting skills for hardware and software issues.

• Customer-focused approach to problem-solving.

• Good communication skills (both verbal and written).

• Understanding of common IT support tools and methodologies.

• Proficiency in providing remote assistance to end-users.

• Knowledge of remote desktop tools for troubleshooting.

• Understanding of basic cybersecurity principles.

• Awareness of common security threats and best practices.

Note:

• Salary will not be a constraint for the right candidate and it may vary based on experience and skill set.

• Candidates who have appeared for our selection process in the last 3 months are not eligible for this opening.

• Candidates with notice period of more than 30 days (non-negotiable), are requested not to apply.