Eti Helpdesk Technician

At EisnerAmper, we look for individuals who welcome new ideas, encourage innovation, and are eager to make an impact. Whether you’re starting out in your career or taking your next step as a seasoned professional, the EisnerAmper experience is one-of-a-kind. You can design a career you’ll love from top to bottom – we give you the tools you need to succeed and the autonomy to reach your goals.

We are seeking an ETI Helpdesk Technician for our Mumbai office. We are seeking someone who thrives in a growing environment and providing clients with exceptional services.

What it Means to Work for EisnerAmper:
· You will get to be part of one of the largest and fastest growing accounting and advisory firms in the industry.

· You will have the flexibility to manage your days in support of our commitment to work/life balance.

· You will join a culture that has received multiple top “Places to Work” awards.

o We believe that great work is accomplished when cultures, ideas and experiences com

At EisnerAmper, we look for individuals who welcome new ideas, encourage innovation, and are eager to make an impact. Whether you’re starting out in your career or taking your next step as a seasoned professional, the EisnerAmper experience is one-of-a-kind. You can design a career you’ll love from top to bottom – we give you the tools you need to succeed and the autonomy to reach your goals.

We are seeking an ETI Helpdesk Technician for our Mumbai office. We are seeking someone who thrives in a growing environment and providing clients with exceptional services.

What it Means to Work for EisnerAmper:
· You will get to be part of one of the largest and fastest growing accounting and advisory firms in the industry.

· You will have the flexibility to manage your days in support of our commitment to work/life balance.

· You will join a culture that has received multiple top “Places to Work” awards.

o We believe that great work is accomplished when cultures, ideas and experiences come together to create new solutions.

o We understand that embracing our differences is what unites us as a team and strengthens our foundation.

o Showing up authentically is how we, both as professionals and a Firm, find inspiration to do our best work.

o Numerous Employee Resource Groups (ERGs) to support our Diversity, Equity, & Inclusion (DE&I) efforts.

What Work You Will be Responsible For:
· Requires on-call availability in rotating 24x7x365 schedule.

· Be logged into the Help Desk hunt group and answer inbound support calls.

· Research, diagnose, troubleshoot, and identify solutions to resolve system issues.

· Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.

· Monitor incident queue and process incidents in a timely manner adhering to defined

ticket SLA’s.

· Update incident ticket status, resolution, and close details.

· Escalate unresolved and priority high incidents to Sr. Technicians.

“EisnerAmper” is the brand name under which EisnerAmper LLP and Eisner Advisory Group LLC provide professional services. EisnerAmper LLP and Eisner Advisory Group LLC are independently owned firms that practice in an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable law, regulations and professional standards. EisnerAmper LLP is a licensed CPA firm that provides attest services, and Eisner Advisory Group LLC and its subsidiary entities provide tax and business consulting services. Eisner Advisory Group LLC and its subsidiary entities are not licensed CPA firms.

· Perform remote troubleshooting for computers and mobile devices through diagnostic techniques and pertinent questions.

· Install and configure computer hardware operating systems and applications and perform routine maintenance.

· Read, understand, and follow technical procedures and processes.

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Basic Qualifications:
· Associate or bachelor’s degree in computer science in related field.

· 0 to 4 years of experience as a Computer Technician or IT environment (discipline).

Preferred/Desired Qualifications:
· Master’s degree in IT or equivalent field.

· Strong understanding of Microsoft operating systems and office products

· Strong customer service, good communication skills and active listener.

· Experience in using Ivanti or a similar ticketing system.

· Work scheduled shifts, and could work varied hours, days, nights, weekends, and overtime as dictated by business needs or department heads.

· Basic understanding of TCP/IP, Networking, VPN and Wi-Fi technologies.

· PC imaging, and support audio/video conferencing equipment.

· Ability to prioritize workload and manage time effectively.

· May require flexibility to travel to other local offices when deemed necessary.