AddressJob Location:
INDIA - Chennai
Summary of the profile:
Certified Agile Scrum Master & PMP Trained IT Professional having expertise skills in planning, organizing and managing projects to meet the goals and objectives of the project within the budget & time.
Job Description:
Certified Agile Scrum Master & PMP Trained IT Professional having expertise skills in planning, organizing and managing projects to meet the goals and objectives of the project within the budget & time.
Responsible for Requirement Gathering, Implementation, Deployment, UAT and user training.
Supporting sales teams in the organization for reaching customers by conducting demos on products and services to the customers and building proposals as part of Pre-Sales Activities.
Provide technical support to the client and ability to troubleshoot solution problems.
Provide Technical Consultant support to implement Resulticks for various clients.
Create, design and implement demand generation programs in Marketing Technologies.
Subject Matter Expert on product, integration process and complex program flows.
Assist clients with day-to-day process improvements, if needed, metrics reporting, simple solutions to complex policies.
Accountable for the success of solution and acceptance by customers.
Manage team to deliver on defined performance targets for client management.
Manage the day-to-day activities of the team including team scheduling; ensure dissemination of process, policies, performance and quality expectations.
Provide management and professional guidance to team members through regular one-on-one meetings, regular team meetings and monthly account reviews.
Manage team to ensure adequate account coverage through team schedules and back-ups.
Responsible for coaching and developing staff to meet or exceed job expectations. Drive the development of the Client Management and / or Online Marketing discipline within the team.
Conduct, review, and respond to customer satisfaction surveys. Prepare action plan(s) to address identified issues. Improve customer relations which are reflected in customer service index.
Coach and mentor team with customer escalations and non-engagement; assist in problem evaluation and resolution; work directly with customers as necessary to resolve escalated issues. Prepare appropriate status reports for delivery to customers and account management.
Required Skills:
15 to 18 years of total experience with at least 5+ years of success in consultative/complex technical sales and deployment projects. (where necessary, managing various stakeholder relationships to get consensus on solution/projects)
Agile Scrum Master & PMP Trained IT Professional.
Good in CRM Suites and Adobe Marketing Automation Cloud.
Having experience ion End to End Implementation.
5+ years of design, implementation, and/or support of complex application architectures. (i.e. having an architectural sense for connecting data sources, data visualization, structured and unstructured data, etc.)
Leadership experience on major transformation projects and successful transitions to implementation support teams.
Presentation skills with a high degree of comfort with both large and small audiences.
Good experience supporting production applications in cloud (AWS & Azure).
Able to multi-task, organize and be results oriented.
Ability to work under tight deadlines and be detail oriented.
Experienced in MS Office including PowerPoint, Outlook, Excel, Teams and Word.
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