Hr Support Representative

Job ID:
#
Required Travel :
Minimal 
Managerial - No 
Location: :India- Pune (Amdocs Site) 
Who are we?
Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our 30,000 employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.3 billion in fiscal 2021. For more information, visit Amdocs at amdocs
In one sentence
We need you to be passionate about employee experience! You have high energy and drove and efficiently manage resolution of every employee query.
What will your job look like?
-You will provide service to Amdocs employees, managers and HR teams in HR related issues
-You will act as a sensor to the Field HR and proactively "raise flags" when necessary
-You will upload, update and maintain data on various HR systems and issue reports and analyses, to allow on-going monitoring and decision making
-You will generate, design and present variety of reports that support organizational processes and enable ongoing improvement of HR processes
-You will contribute to the improvement and automation of HR processes, preparing business requirements, work with various stakeholders to prepare functional design and guide relevant stakeholders (relevant mainly to the Employee Relations Support)
-You will ensure the completion of various relevant Audit requirements within defined timelines, to ensure  statutory compliance
All you need is...
-Bachelor’s degree holder.
-More than 3+ year of experience managing & supporting HR queries or relevant work experience.
-Working Experience in HR Role, delivering services preferably HR and from shared services center environment.
-Experience of managing employee queries through case management tool (Service Now preferably but not must).
-Strong written and verbal communication and problem-solving skills, ability to manage conflict, ability to present, train. Facilitate, influence and attention to details.
-Willingness to challenge with curiosity through deeper conversation with process owners.
-Closure orientation and low tolerance for delays and deviations.
-To be able to work well under pressure and be flexible in adapting and responding to changing situation; and the ability to deal with ambiguity with solution-focused thinking, driven by data, strong judgement, and decision-making skills.
-Manage requests in the way that outcome would justify HR Advisory/Operations commitments on daily basis.
Why you will love this job:
-Work with dynamic HR Professionals at the back-end
-Become a master of multi-tasking
-Be surrounded by talented HR professionals who collaborate towards a common goal
Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce