Address
Form of work Roles & Responsibilities . Attend calls assigned by Service Desk.
. Ensure calls are resolved within SLA
. Experience in assemble and de-assemble Desktop and Laptop computer hardware.
. Experience of various application installation and basic troubleshooting.
.Printer troubleshooting, toner replacement.
. Incident and Change Request support to users.
. Experienced to communicate and manage vendor support.
. Willing to extend standard working hours whenever applicable to ensure IT services are up and running. Skillset Required . Minimum 2 years' experience. Troubleshoot desktop and laptop hardware.. Clear understanding and hands-on experience of Microsoft windows client operating system installation, update, upgrade and migration.Working experience in MS Excel and PowerPoint. Education (Essential) Technical graduate / Technical Diploma Expereince 1 - 3 Years Support India Shift Timings (24.6) /Australian and New Zealand)18.6 Language Requirements (Primary/Secondary) English, Hindi Shift Timings (24.6) /Australian and New Zealand)24.7 Language Requirements (Primary/Secondary) English, Hindi
