Address
Form of work
Salary Roles & Responsibilities• Attend calls assigned by Service Desk.
• Ensure calls are resolved within SLA
• Experience in assemble and de-assemble Desktop and Laptop computer hardware.
• Experience of various application installation and basic troubleshooting.
•Printer troubleshooting, toner replacement.
• Incident and Change Request support to users.
• Experienced to communicate and manage vendor support.
• Willing to extend standard working hours whenever applicable to ensure IT services are up and running.Skillset Required • Minimum 2 years’ experience• Troubleshoot desktop and laptop hardware.• Clear understanding and hands-on experience of Microsoft windows client operating system installation, update, upgrade and migration.Working experience in MS Excel and PowerPoint.Education (Essential)Technical graduate / Technical DiplomaExpereince 1 - 3 Years Support IndiaShift Timings (24*6) /Australian and New Zealand)18*6Language Requirements (Primary/Secondary)English, Hindi Shift Timings (24*6) /Australian and New Zealand)24*7Language Requirements (Primary/Secondary)English, Hindi
