AddressManager - Operations
- Lead daily operations of fertility clinic. Convert and retain customers in clinics to establish a steady revenue stream. Accountable for clinic revenue, profits and team management.
- Grow annual revenue run rate to - 5 crores by end of year one
- Convert 90% consultations to product purchase during 1st visit to clinic
- Achieve repeat consultation of 50%
- Achieve EBITDA margin of 30% by 4 months from launch
- Maintain top-grade operations and service delivery
- Hire and manage clinic staff and upkeep of the clinic facilities
- Ensure timely inventory backfill of medicines and other supplies
- Comply with SOP to achieve clinic operations excellence
- Deliver monthly sales & expense reports that are 95% accurate
- Conduct periodic training programs for clinic staff
- Create customer-centric service-focus culture
- Deliver top-notch customer experience at the waiting area and reception
- Ensure service consistency across 500+ customers visiting every month
