Guest Relations Manager

About the role:We are looking for an energetic person to join our growing team. Our guest relation executive plays a key role in building valuable relationships with our customers and representing ROAST.
If you are passionate about Coffee & Food, building communities & creating mindful experiences for consumers, we would love to get to know you!
The ideal candidate has a positive attitude, is passionate about the F&B industry and enjoys working with people.
Job Description:Welcome guests in a warm and friendly manner & Ensure guest satisfaction via outstanding service.Ascertains consumer and guests needs.Seats guests and manages the seating chart.Monitors restaurant activity to determine seating and dining flow.Responds to guest inquiries and requests in a timely, friendly, and efficient manner.Performs opening and closing duties, as needed.Assists others with side work including, but not limited to cleaning, stocking, folding silverware, etc.Helps fellow team members and other departments wherever necessary to maintain positive working relationships.Provide reports on guest database.Build long-term relationships with all relevant stakeholders, such as local media people, politicians, etc.Coordinate marketing efforts.Manage the services for the guests, check guest’s satisfaction before the customer leaves the restaurant etc efficiently.Coordinating special events or new information.Handle guest's complaints and issues and negotiate with them effectively.
Contact:careers@roastcoffee.in