Address The primary responsibility of the General Manager- Sales is to oversee and manage either the entire dealership or the Sales or Service operations, with the aim of achieving the dealership's overarching objectives of Customer Satisfaction and Business Results. […]
1. Develop dealership business plans and set departmental objectives. […]
5. Ensure that all customer interactions result in a positive experience.
6. Review various management information system (MIS) reports and JD Power reports, and implement necessary corrective measures.
7. Enhance Customer Satisfaction Index (CSI), Service Satisfaction...
