AddressJob Title: General Manager (General Insurance)
Marine, Property Insurance specialist
Experience : 8-10 Years
Job location: Noida
Role & Responsibilities:
Understand Customer Complaints: Familiarize with customer complaints following the in-house tech flow for acceptance or rejection of complaints.
● Resolution Process Ownership: Take ownership of the resolution process, including mailing, escalation, ombudsman, and legal proceedings.
● Automation and Enhancement: Continuously work on various scenarios to automate draft mails and upgrade current draft mails based on feedback from companies and ombudsman.
● Expert Process Integration: Assist in building and automating the expert process into technology platforms.
● Approval Authority: Provide necessary approvals required for case movement towards resolution.
● Ombudsman Hearing Preparation: Prepare customers for ombudsman hearings as necessary.
Candidate Requirements:
● Educational Qualifications: Preferably an Associate/Fellow from the Insurance Institute of India in General Insurance.
● Experience: 8-10 years of experience in handling General Insurance operations and claims.
● Analytical Skills: Possess good analytical skills to assess and address various customer complaints and operational challenges effectively.
● Team Leadership: Should have led a team, demonstrating strong leadership and team management capabilities.
● Client Interfacing Skills: Mandatory requirement of good client interfacing skills to ensure effective communication and resolution of customer issues.
● Process Improvement: Hands-on experience in continuously improving backend operational processes to enhance efficiency in handling each case/client registered with the business.
● Supporting Business Excellence: Actively contribute to business excellence as part of the delivery operations team.
● Decision-making Skills: Strong decision-making skills and a proactive team player, dedicated to achieving service excellence.
● Work Environment: Comfortable working in environments with flexibility regarding time and location, limited to Delhi NCR only.
This position demands a candidate with a deep understanding of general insurance operations, a proactive approach to problem-solving, and a commitment to delivering exceptional service to customers.
The ideal candidate should possess a blend of technical expertise, leadership abilities, and a customer-centric mindset to thrive in this role
Job Types: Full-time, Permanent
Salary: ₹1,600,000.00 - ₹2,400,000.00 per year
Schedule:
- Day shift
Education:
- Master's (Required)
Experience:
- Process improvement: 8 years (Required)
- Complaint handling: 8 years (Required)
- Team management: 5 years (Required)
- Dispute Resolution: 8 years (Required)
- General Insurance(Marine, Property): 8 years (Required)
- Leadership: 8 years (Required)
Work Location: In person
