Field Services Engineer

Company Description

KGK Jet India Pvt. Ltd. is a wholly-owned subsidiary of KGK Jet, Japan, established in India October 2013. Our team of professionals delivers reliable industrial inkjet printers, batch coding machines, and other products tailored to meet our customers' unique needs. We aim to provide long-term, valuable partnerships with our clients and contribute to their continuous growth and success. Our strategically located offices in Delhi, Mumbai, Kolkata, and our head office and factory located in Chennai serve all customers across India.

Role Description

This is a full-time on-site role for a Field Services Engineer located in Nagpur. The Field Services Engineer will be responsible for ensuring the customer's installed base of equipment is regularly maintained through preventive maintenance, field service, and technical support activities. The engineer will also be responsible for troubleshooting and handling customer complaints to ensure customer satisfaction.

Qualifications

• Field service experience, with the ability to respond to customer inquiries in a timely manner
• Expertise in troubleshooting complex systems
• Strong technical support skills
• Preventive maintenance experience
• Excellent customer service skills
• Ability to work independently with minimal supervision
• Bachelor's degree or Diploma in Engineering (Electrical/Mechanical/Electronics) or relevant field
• Experience in the inkjet printing industry is a plus