Address Farnell
Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair.
Job Summary:
Manages customer eProcurement solutions including revenue growth, key business metrics, and securing customer satisfaction while driving the implementation of corporate strategies. Analyzes and understands the customer's business strategies and future product plans to align company offerings and resources where mutually beneficial.
Principal Responsibilities:
- Primary subject matter expert and point of contact to achieve identified deliverables.
- Manages the end-to-end process of order fulfillment for sustaining program accounts.
- May manage customer accounts up-to multi-million dollars in size and/or including revenue growth, Profit and Loss (P&L) profitability, key business metrics, and securing customer satisfaction.
- Manages required activity with various support organizations in support of delivering customer service level expectations.
- Ensures customer adherence to contractual agreement including identifying options available to enable additional Return on Investment (ROI).
- Subject matter expert for customer-focused strategies that leverage product and solution offerings to drive market share growth and to meet budget expectations.
- Develops strategic relationships with customers, suppliers and peers to identify and leverage business goals while enhancing the company's profit margins.
- Manages a cross section of the largest and/or most strategic accounts with the highest degree of complexity and variability.
- Negotiates contract changes including modifications associated with expanded customer requirements, life-cycle issues, enhancements, upgrades and increased sales.
- Other duties as assigned.
Job Level Specifications:
- Experience in an eCommerce operations or IT environment providing support and training.
- Detailed knowledge of cXML and OCI punch out.
- Knowledge of eProcurement solutions (Ariba, SAP, Oracle, Coupa etc) and associated electronic order/invoice integration protocols (cXML, XML, EDI), the messages (Order, Confirmation, ASN, Invoice) and communication methods (AS2, HTTPS, VAN) is desirable.Thorough knowledge of principles, theories and concepts in area of discipline. Competent in all job functions and has general understanding of the industry practices, techniques and standards.
- Develops solutions for a variety of situations and works on projects requiring evaluation and analysis. May refer to policies, practices and precedents for guidance; determines best course of action to achieve results.
- Work is performed independently and requires the exercise of judgment and discretion. May receive some limited guidance for new assignments. Work may be reviewed for overall adequacy.
- Collaborates with management and team members within the department/function and other areas of the organization. May represent department internally or externally.
- Actions may impact the success of the overall department and/or the organization. Failure to accomplish work or erroneous decisions may result in delays to projects, loss of revenue or allocation of additional resources to remedy.
Work Experience:
- Typically 3+ years with bachelor's or equivalent.
Education and Certification(s):
- Bachelor's degree or equivalent experience from which comparable knowledge and job skills can be obtained.
Distinguishing Characteristics:
- Proficient in all Microsoft Office products (Excel, Word & PowerPoint).
- Highly skilled in utilization of ERP systems.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.
