AddressWhat you'll do:
- This role is a mix of supporting customers who reach out over live chat, email & phone, helping them get setup over google meets & ensuring activation of new customers to ensure value is realised
- You'll be chatting with e-commerce business owners globally (50+ countries), understanding how they run their business & helping them setup our product to make them successful
- Onboarding customers coming through our sales channel and helping them get setup
- Recording and segregating technical issues and product requests from customers and routing them to product team
- Understanding roadblocks in product activation by watching videos of customers using the product and passing UI/UX suggestions to product team
What makes you a good fit:
- You care about creating a software service experience that parallels a Michelin star Italian restaurant
- You genuinely like helping people and making them successful
- You are proficient in SQL, JavaScript, Postman API testing and web debugging/analytics.
- You have 1 to 3 years(maximum) of experience in technical customer support at a B2B SaaS company.
- Experience at an early stage SaaS startup would be a plus(this is not a hard requirement)
- You have a genuine interest in conversations with people from different backgrounds to learn about their lives
