Engineer - It Infra

Technology Architect/Sr.Technology Architect

Qualification:

Responsibility:

Customer Engagements:

• Perform Build activities (hardware & software configuration) of customer environment and contribute to improve Build process.

• Coordinate for Service transition activities.

• Initiate change / release requests in line with Cognizant /customer change / release management process.

• Work on the major problem tickets assigned by ITIS team.

Requirements Gathering:

• Front end/POC on requirement gathering activities under assigned technology domain.

Design & Solutioning:

• Coordinate on design & solutioning activities under assigned technology domain.

Project Governance:

• Provide status report on the assigned tasks in the form of project status updates and weekly reports.

• Handover the build out to Operations team with necessary Documents & KT.

Stakeholder & Relationship Management:

• Coordinate with resolver groups (ITIS), vendors/carriers for problem solving.

• Keeping updated the customer/stakeholder for various aspects pertaining to their project/deliveries.

Knowledge Management:

• Contribute towards updating knowledge articles.

• Contribute and participate in all organizational technical talks and knowledge sharing forums.

Team/People Management:

• Ensure smooth induction and onboarding of new joiners.

• Act as a buddy for new hires.

Quality & Process:

• Adhere Change Management Process for every change that will be executed in infrastructure.

• Ensure adherence to processes and procedures.

Personal Excellence:

• Active participation in internal and external training.

• Attend one training on softskill/ process.

• Meet the learning targets.

• Complete atleast one technology certification.