AddressSenior Process Manager_HRBP_eClerx_Navi Mumbai
Kindly revert with your updated CV :
Designation:Senior Process Manager
Location: Navi Mumbai (Airoli)
Working mode: Monday to Friday (WFO)
Shift Timings - General Day Shift
Job Description:
1. Employee Relationship Management:
- Work closely with the Program Leader and other senior managers in the program to ensure a balance in HR & Ops communication and that Company policies are adhered to in the Program
- Understand employees' concerns, escalate to appropriate levels, and ensure resolution of the concern.
- Investigate and close employee grievances and take necessary disciplinary action wherever required
- Carry out the HIPO development and Career discussion programs for the identified group of - Analyst/Sr. Analysts
- Monitor PIP for bottom performers in the Program
- Attrition management for the Program/process
- Target to reduce Grievance Level up to ZERO percent.
2. HR Reach out:
- Plan & organize fun on-floor events
- Organize MTMs and conduct pulse meetings for the A/SA pool
- Oversee the 90-day On-boarding program for TAs-PMs in the Program
- Ensure that the employees in the Program attend KM training programs
3. Performance Appraisal and Career Planning:
- Conduct sessions to explain the concept of Performance Appraisals in the Organization.
- Ensure goal-setting activities are carried out between the managers and their subordinates at the -start of the year.
- Help new managers with evaluating their subordinates.
- Drive PMS in the Program by imparting appraisal coaching to the A/SA group and attending 1x1 for all -A/SA BE cases
4. HR Ops Compliance:
- Conduct exit interviews of A/SAs within timelines
- Timely closure of PIP cases for A-SAs
- Close BG cases for A/SAs in the Program where Insufficiency/discrepancy has been identified
5. Tracker Updation and Reporting:
- Ensure that all trackers like grievance, PIP, etc., are updated on a real-time basis.
- Create all necessary reports and dashboards required for each program/process area
- Drive REWARDS & RECOGNITION in the program to recognize & reward contribution and achievement to motivate higher performance levels.
If interested kindly revert with the below details :
Current Organization name:
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Comfortable for UK Shift:
