Document Controller

Job Description:

Under the direction of the Process Engineer and Optimization team in the Business Excellence department, the Document Controller will be responsible for creating, updating or reviewing Processes/Procedures for all the areas under the IH scope. KnowledgeXchange is the tool used for knowledge management and support documentation management.

The KX documenter will work with Document editors to ensure the quality of our procedure documents and suggesting process improvements.

This position involves working collaboratively with other areas, quickly understand the logic of the existing processes/procedures and analytic capability to support the process owners and engineers.

Key Responsibilities:

• Create/Review procedures and upload these on KX.
• Identify any potential risks within documents/processes. Align with ISO-9001 certification when needed
• Communicate clear instructions to the P&P requestors about the documentation requirements.
• Ensure documentation uploaded on KX is accurate and follows the Cigna and ISO 9001 requirements.
• Identify process improvements and work with the teams to ensure these are implemented.
• Work on organizing the Procedures on KnowledgeXchange.
• Take the ownership and work on a collaboration mode with our Document Editors, Document Approvers and Process Owners.
• Propose improvement actions and changes.
• Participate in team meetings/subgroup meetings and share ideas that will create opportunities to grow as a team and support the vision of International Health.
• Work on projects given to you by management. Complete them accurately and efficiently
• Create process flows for high level processes and high level flow of links between different processes per business segment.
• Develop, configure/create and optimize processes for a new business area.
• Support process assessments performed by the Process Engineers and able to elaborate rerporting

Minimum Requirements

• Bachelor’s degree in documentation or communication.
• ISO-9001 certification knowledge is not mandatory but helps for this position.
• Proven work experience as Process definition, documentation management, (5 to 10 years of experience)
• Knowledge of process standardization and automation.
• Proficient on flowchart creation and Visio, as well as Power Point and Excel.
• Professional verbal and written communication skills.
• Strong organisational skills.
• High energy, results-oriented individual able to coordinate and prioritize multiple tasks in order to meet deadlines
• Ability to think analytically, interpret information / observations and make effective decisions.
• Ability to ask for guidance, when required, on complex issues.
• Ability to present information and ideas in a confident, creative and interactive manner.
• Ability to work effectively on their own and as part of a team.
• Good understanding of the English language.

About The Cigna Group

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.