Address Experience
- 3-4 years in KONE Service roles
- Minimum 1-2 Years’ Experience as Service Troubleshooting Engineer
Basic Qualification
- Diploma/Graduate in Electrical Engineering
Skills Required
- Knowledge in Maintenance KONE Way Process – MBM, Call out and Repair.
- Understanding of KONE Documents
- Knowledge on Elevator and Escalator Components and its Functions
- Expert in Troubleshooting and method solution
- Basic Computer Skills, MS Word, Excel, PowerPoint
- Good Communication & Coordination Skills
- Good Analytical skills
Operational Management:
- Responsible to provide the necessary support to other TSEs in the region & visit branches wherever support required.
- Responsible to Support Regional Technical Help desk for the escalated issues along HO THD
- Monitor & Drive NBS-SER handing over process & collect and initiate actions on installation quality issues in co-ordination with Regional Q&S
- Responsible to Reduce COR and drive its KPI (FYCOR, FFR, Zero Call Out, Entrapment calls, High callout share etc)
- Responsible to Collect Technical Challenges and take it up with Region/HO for further solution.
- Major Projects - Adopt & drive early entry process, monitor SLA condition & initiate actions.
- Field Letter Execution – Review and support for the Field Letter Completion
Digital Service Technical Support:
- 24/7 Connected services – Support to identify post - installation value added services & communicate to field.
- 24/7 Connected services - Service Need Closure and Control SN through actions at branch level.
- Future Digital Solutions – Develop experts at branches for the Digital Service.
Material / special tools Management:
- Responsible to Control Material consumption by Identifying high value & frequent failure components and take corrective actions.
- PSR Packages – input / piloting on new PSRs development & create visibility on existing packages to improve VAOR.
- Special tools (Digital rope tension, Power quality analyzer, etc.,) management: Analysing the captured readings and sharing the findings to branch team for actions.
Competency Development:
- Responsible to take care of TSE Forum across region.
- Responsible to provide input to regional trainer for competency development of TSEs.
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on
www.kone.com/careers
