Delivery Manager

. Accountable for on boarding physicians with excellent CSAT

. Maintain physician profiles across functions/domains.

. Track/manage audit plan based on the physician performance for the PODs. . Accountable for completion of a specific performance improvement effort. Some examples of the project are improving productivity/quality/utilization/FTE per CP with tangible/measurable improvement.

. Ensure client agreed SLAs and metrics are met with the right accuracy levels . Provide functional support and direction to reportees by analyzing business metrics trends, potential issues and escalations, client feedback and business strategy/goals.

. To assist the Management in start-up of new projects

. Identify automation opportunities to impact efficiency & delivery quality

. Ensure systems development integration with strategy

. Educate & drive adherence to Compliance policies & initiatives across the functions managed . Enforce & support on PHI & HIPAA compliance across the accounts handled . Update & keep abreast on the regulations, statutory changes & any other such client market mandates /changes impacting business ( IKS/ Client)

. Special Project over-site as applicable

. Auditing outcome & training feedback confirmation . Monthly team 'huddle' with structured, agenda at least month - include sharing positives and opportunities and specific target goals for coming months (next in line are clear on how to implement, monitor, result - monitor weekly by Revenue Leader)

. Support and Improve Performance of team members and at the account level through constant tracking, feedback and Coaching. . Is responsible for achieving the key performance metrics for the account.

. Identify and retain probable exits across the account through well defined retention management strategies. . Ensuring high engagement levels in the team through various ESAT initiatives . Ensure Timely recognition of performers across the Account and Teams

. Drive succession planning for the account across all levels

. Ensuring a Learning culture through Training program coverage at all levels as per development plans for his/her account/department designed in the Career Architecture.

. Creation and Updation of programs through constant training need identification and execution under the planned development plans. . Ensuring that all programs planned for Self Development are completed.

. Ensure smooth onboarding and engagement of the new hires in the process most importantly during the first 6 months at IKS.

. Ensure clients/customers satisfaction through:

1. Project/RCA implementation

2. Relationship Management

3. 100% client engagement through proper governance and reporting 4. Proactively identifying issues that impact delivery and business and course correct.

5. Timely management of client escalations.

. Manage the Budgeted Headcount. Needs to ensure manpower allocation basis the budgeted headcount per physician.

. Efficiently Manage the P&L (aspects defined as per KPI / KRA on Revenues & Operating Efficiency) for the customers assigned

. Add timely invoice preparation and tracking deviations to invoice numbers month on month along with quarterly ops rev and cost projections

Qualifications:

. Any medical degree MBBS,BHMS,BUMS,BAMS,BPT,BDS is preferred

. A postgraduate degree such as MPH, MHA, MBA would be desirable

. Six Sigma and Project management Certificate will be desirable (All relevant medical degrees)

Functional Competencies:

. Good knowledge of the VS process work flow is a must

. Knowledge of Scribble (Must) & EHR (Preferred)

. Candidates with proficiency in MS Office & G suite is a must

. Knowledge of feedback and coaching along with experience in mentoring will be preferred

. Performance Management Skill

. P&L Management

. Knowledge of the US healthcare business is a must.

. Should have been a part of the Manager Mentorship Program (Striving for excellence Program) Behavioural Competencies:

. Accountability

. Customer Service Orientation

. Developing Others

. Team Work

. Building & Leveraging Relationships

. Communication skills . Leading Change