AddressAcademics:
Graduate or Postgraduate in Engineering & technology/ Business/ Science/master's in business management
Prerequisites:
- Passionate about people, technology, customer and continuous improvement
- Overall, 10 + years of working experience.
- 6+ years of experience in a leadership role managing projects/ program delivery while assuring quality standards.
- 4+ years of experience in NetSuite or similar SaaS based ERP software in a customer facing role.
- Managed a team at least 5-10 people
Skillset:
Delivery management, Program management, Customer engagement, people management, Coaching, Project financials, Operations excellence.
Responsibilities:
- Build and develop winning team(s) for delivering multiple projects.
- Own the planning, execution & delivery of all projects within the assigned portfolio, managing triple constraints (Time, Cost, Scope), while ensuring customer along with associate satisfaction
- Interface with customers to understand project requirements and challenges and accordingly devise the execution strategies for a successful outcome.
- Ensure risks and changes are identified, recorded, reported and managed efficiently.
- Periodic reporting of performance metrics with leadership team
- Explore ongoing engagements and identify business opportunities, adjacencies, and innovation areas to support lead generation activities.
- Support sales and pre-sales team for RFPs/ RFQs/ RFIs etc.
- Drive necessary actions to ensure project metrics / KPIs are successfully accomplished.
- Co-ordinate and collaborate with various internal and external stakeholder groups based on need.
- Periodic performance appraisal of team members
- Coach and mentor team members for their growth.
- Ensure 100% compliance while implementing various policies and guidelines of the organization and customer.
KPIs for this role:
- Resource and project utilization
- Quality and on time delivery
- Customer and Associate satisfaction
- Learning for self and team
- Revenue and Gross margin
Location & Work timings:
Primary location: Hyderabad.
Willingness to work in other location as per organization need
Mode of work: Work from office / Work from home based on scenarios and project demand. Willingness work in night shifts.
