Customer Support Executive

Urgently required Customer Support Executive

Location - Chandigarh and Mohali

Undergraduates and freshers can also apply

Rotational shifts

Immediate joiners required

Candidate must be good at English

Job Overview

We are hiring a Customer Support Executive to join our team at RightO, the best job portal for customer service. As a Customer Support Executive, you will be responsible for assisting customers with their queries and providing exceptional customer service. This is a full-time position based in Mohali, Punjab, India. The ideal candidate for this role should have less than 1 year of experience and excellent communication skills.

Qualifications and Skills

• Excellent communication skills, both written and verbal
• Fluency in English
• Strong interpersonal skills and the ability to build rapport with customers
• Previous experience in customer service is a plus
• Good problem-solving skills
• Ability to work in rotational shifts

Roles and Responsibilities

• Responding to customer queries through email, chat, and phone
• Providing accurate and up-to-date information to customers
• Resolving customer complaints in a professional and timely manner
• Assisting customers with technical issues and troubleshooting
• Maintaining a high level of customer satisfaction
• Collaborating with cross-functional teams to improve Customer Support processes
• Identifying and escalating priority issues to the appropriate departments
• Keeping records of customer interactions and transactions
• Following company policies and procedures