Address- Providing initial, ongoing and refresher training to customer stakeholders
- Hand-holding the users (particularly the administrator) and assisting them in effective usage of the platform and act as their go-to-person for doubts on the product
- Gathering customer data where required to support implementations
- Acting as the bridge between the Disprz Product / Engineering team and the customer or channel partner
- Provide exemplary post-purchase client service and support, and maintain strong customer relationships throughout
- Reporting issues faced by the users to the Product / Engineering team
- Managing customer expectations around delivery times for product fixes and enhancements
- Conducting periodic dipstick with users to proactively monitor product satisfaction
- Monitoring product usage encouraging customers to increase usage where there is scope for improvement
Education
- Degree in Marketing, Sales or Business Management from a top Business school / university
- Formal Knowledge of learning design and science, digital content development, and learning technologies and tools.
Experience
Some key functionalities include:
- Minimum 5 - 7 years’ B2B enterprise experience in Customer Success or Account management team
- Experience with portfolio planning, management, and prioritization
- Attention to detail and have zeal to to get into the grass root level to fix an issue
About disprz
About disprz
Disprz is an exciting growth stage series C SaaS company in the learning and skilling tech space. Serving over 2 million + learners,It has established itself as a leading start-up in this space in emerging APAC, a fact confirmed by the Government of India's Atma Nirbhar App award (#1 in the eLearning category) and its enviable client list of 300+ customers in every continent of the world, which includes the leading household names such as Amazon, Bajaj Insurance, Tata Motors, Uber, Pidilite, Indian oil, PETRONAS, DG Sharaf, to name a few. Disprz has recently forayed into developed markets and enjoys product-market fit and is now ready to scale in the US, UK and ANZ markets as well.
Disprz boasts of a great culture code that empowers teams, values work-life balance and encourages innovation and experimentation.
If you are driven, curious, and passionate about tackling technical challenges and driving innovation forward, we believe that you would be a great fit for our team at Disprz.
Why Join disprz? / What we offer for you ?
Diversity & inclusion - to value the right skills and ambitions, no matter what your age, experience, nationality, gender is.
Top decile package - Happens to come as an added perk as we recognize the great work you do.
Well being programs - To ensure that you are healthy and happy at all times
Global exposure - As we are growing and disprzing our presence across the world
Life at disprz is... Fast-paced yet Balanced | Cutting edge yet Classic | Challenging yet Fun
A Sneak-Peek into our Culture -
