Customer Services Consultant

Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Responsibilities and Duties:

• Aggregate and correlate the five elements of condition monitoring (where all are available) to provide meaningful insights as to what is happening on the equipment.

• Maintain working knowledge for each of the condition monitoring five elements with subject matter expertise in at least 2 elements.

• Participates in ongoing meetings with Caterpillar dealers and subject matter experts to gain knowledge and insights to increase accuracy of the data analysis and quality of recommendations/leads.

• Provide information for equipment management lead tracking and resolution

• Assists with Preparing reports regularly to be distributed to Caterpillar dealers detailing financial outcomes and key CM KPIs for CMA recommendations.

• Communicate verbal recommendations as required Caterpillar dealers.

• Build collaborative relationships & act as a consultant with equipment management personnel.

Basic Qualifications:

• 6 - 8 years of experience in the product support and/or engineering fields

• A college or university degree, technical certification, or equivalent experience.

• Demonstrated experience in condition(health) monitoring

• Experience of using multiple software/business systems to gather data

• Proficient in MS office with strong emphasis on MS excel or other analytics tools

• Performed data analysis and correlation on sets of data

• Able to deduce and draw conclusions from the analyzed data

• Sound technical ability in servicing/repair of construction equipment, diagnostics tools, data analysis to aide fault finding

Top Candidates Will Also Have:

• Understanding of Engine/Heavy Equipment performance and systems

• Strong interpersonal skills to deal with sensitive, emotional, or potentially charged situations

• Strong execution ability

• Experience of working with remote connected assets or fleet telematics

• Familiarity with J1939 diagnostic standard and its application

• Good communication skills

• Good Team interaction skill

• Is a self-motivator and driven for results

• Relocation assistance is available.

This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to specific employer, such as H, L, TN, F, J, E, O.  As a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.caterpillar.com/careers

EEO/AA Employer.  All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

Relocation is available for this position.

Caterpillar is an Equal Opportunity Employer (EEO).

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