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SalaryCompany Overview
FLY CONSULTING SERVICES is a promising placement company, operating mainly in the regions of Andhra Pradesh, Telangana, Karnataka, and Tamilnadu. We have been offering a wide range of staffing and placement solutions across different industries, private, public sectors and for companies of all Sizes. We aim at connecting our clients with the best prospects and helping applicants find suitable employers.
Job Overview
We are seeking a Customer Service Representative to join our team at FLY Consulting Services. As a Customer Service Representative, you will be responsible for handling customer inquiries and resolving their issues. This is a full-time position based in Ambattur, Tamil Nadu, India. The ideal candidate should have 1 to 3 years of experience in a similar role.
Qualifications and Skills
- 1 to 3 years of experience in a similar Customer Service role
- Excellent communication skills, both verbal and written
- Fluency in Hindi voice is required
- Experience in a voice process or international voice process is preferred
- Strong problem-solving skills
- Ability to handle difficult customers and resolve conflicts
- Good organizational and time management skills
- Attention to detail and accuracy
- Ability to work in a fast-paced and team-oriented environment
- Customer-focused mindset
Roles and Responsibilities
- Handle customer inquiries via phone, email, and chat in a professional and timely manner
- Provide accurate information and solutions to customers' questions and concerns
- Escalate complex issues to the appropriate departments when necessary
- Provide excellent Customer Service by going above and beyond to meet customers' needs
- Maintain a high level of knowledge about our products and services
- Process customer orders, returns, and exchanges
- Assist with customer account management
- Adhere to company policies and procedures
- Meet and exceed individual and team performance targets
